Shop Assistant / Cashier – 1x Mall of the North Jobs

Introduction

To provide excellent service through efficient customer support, point-of-sale operations, and store merchandising that creates a positive experience for customers.

Job Description

Main Objectives:

• Carry out all point-of-sale tasks quickly and accurately.
• Scan items correctly and process payments, including clubcard rewards.
• Handle cash securely at all times.
• Promote the Clicks clubcard actively and sign up new members to meet targets.
• Inform customers about promotions to boost sales and help them save money.
• Offer friendly, professional service as a brand representative.
• Perform merchandising and housekeeping tasks to meet store standards.
• Support the company’s goal to be the top choice for health and beauty by following its values.
• Stay informed about products, promotions, and events to assist customers properly.

Knowledge Required

• Basic math skills
• Retail or FMCG experience, including merchandising and promotions
• Understanding of stock management
• Knowledge of excellent customer service

Skills Required

• Planning and organizing
• Problem-solving
• Strong focus on customers
• Good communication
• Computer skills
• Numeracy

Competencies

Essential:

• Building relationships and networking
• Following instructions and procedures
• Delivering results and meeting customer needs

Desirable:

• Working well with people
• Persuading and influencing others
• Planning and organizing
• Handling pressure and setbacks

Minimum Requirements

Experience:

• Preferred: Customer-facing role in retail or FMCG operations

Education:

• Required: Grade 12
• Preferred: 50% in Maths and English at Grade 12