Shop Assistant / Cashier -1x Clicks Middestad Mall Jobs

Introduction

This role focuses on delivering excellent service through efficient customer support, point-of-sale operations, and store merchandising to create a positive experience for every customer.

Job Description

Key Objectives:

• Efficiently handle all point-of-sale activities in a timely manner.
• Ensure accuracy when scanning items and processing payments, including clubcard rewards.
• Safely manage cash at all times.
• Promote the Clicks clubcard and sign up new members to meet participation goals.
• Inform customers about promotions to boost sales and help them save money.
• Provide top-notch customer service as a brand representative, staying visible and friendly.
• Maintain merchandising and housekeeping standards according to store guidelines.
• Support the company’s goal to be the top choice for health and beauty by upholding our values.
• Stay informed about products, promotions, and events to give accurate information to customers.

Knowledge Required:

• Basic math skills.
• Understanding of retail and fast-moving consumer goods (FMCG), including merchandising and promotions.
• Knowledge of stock management processes.
• Principles of excellent customer service.

Skills Required:

• Planning and organizing.
• Problem-solving.
• Strong focus on customers.
• Good communication.
• Basic computer skills.
• Numeracy.

Competencies

Essential:

• Building relationships and networking.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.

Desirable:

• Working well with people.
• Persuading and influencing others.
• Planning and organizing.
• Handling pressure and setbacks.

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG store operations.

Education:

• Required: Grade 12.
• Preferred: At least 50% in Maths and English at Grade 12 level.