Shop Assistant / Cashier – 1x Clicks Ficksburg Jobs

Introduction

This role focuses on delivering excellent service through efficient customer support, point-of-sale operations, and in-store merchandising to create a positive experience for customers.

Job Description

Key Objectives:

• Carry out all point-of-sale tasks quickly and accurately.
• Scan items correctly and process payments, including clubcard rewards, with high precision.
• Handle cash securely at all times.
• Promote the Clicks clubcard and sign up new members to meet participation goals.
• Inform customers about promotions to boost sales and help them save money.
• Provide top-notch customer service by acting as a brand representative, being approachable, and offering friendly, professional help.
• Perform merchandising and housekeeping tasks to meet store and visual standards.
• Support the company’s goal to be the top choice for health and beauty retail by following its values.
• Stay informed about products, ranges, promotions, and events to give accurate advice to customers.

Knowledge Required:

• Basic math skills.
• Background in retail or fast-moving consumer goods (FMCG), including merchandising and promotions.
• Understanding of stock management processes.
• Knowledge of delivering excellent customer service.

Skills Required:

• Planning and organizing abilities.
• Problem-solving skills.
• Strong focus on customer needs.
• Good communication skills.
• Basic computer skills.
• Numeracy skills.

Competencies:

Essential:

• Building relationships and networking.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.

Desirable:

• Working well with people.
• Persuading and influencing others.
• Planning and organizing.
• Handling pressure and setbacks.

Minimum Requirements

Experience:

• Desirable: Experience in a customer-facing role in retail or FMCG store operations.

Education:

• Essential: Grade 12 / Matric.
• Desirable: At least 50% in Maths and English at Grade 12 level.