Shop Assistant / Cashier – 1x Clicks Autumn Leaf Jobs

Introduction

This role focuses on delivering excellent service through efficient customer support, point-of-sale operations, and in-store merchandising to create a positive experience for every customer.

Job Description

Key Objectives:

• Efficiently handle all point-of-sale activities in a timely manner.
• Maintain accuracy when scanning items and processing payments, including applying club card rewards.
• Safely manage cash transactions at all times.
• Actively promote the Clicks club card and sign up new members to meet participation goals.
• Inform customers about promotions to boost sales and help them feel good while saving money.
• Provide outstanding customer service by being a friendly brand representative and offering professional assistance.
• Carry out merchandising and housekeeping tasks to meet store and visual standards.
• Support the company’s goal to be the top choice for health and beauty retail by embodying our values.
• Stay informed about products, promotions, and events to give accurate information to customers.

Knowledge Required:

• Basic math skills.
• Understanding of retail and fast-moving consumer goods (FMCG), including merchandising and promotions.
• Knowledge of stock management processes.
• Principles of excellent customer service.

Skills Required:

• Planning and organizing.
• Problem-solving.
• Strong focus on customers.
• Good communication.
• Basic computer skills.
• Numeracy.

Competencies:

Essential:

• Relating and networking with others.
• Following instructions and procedures.
• Delivering results and meeting customer needs.

Desirable:

• Working well with people.
• Persuading and influencing.
• Planning and organizing.
• Coping with pressure and setbacks.

Minimum Requirements

Experience:

• Preferred: Experience in a customer-facing role in retail or FMCG store operations.

Education:

• Required: Grade 12.
• Preferred: 50% in Maths and English at Grade 12 level.