Service Desk Manager Jobs

Service Desk Manager

Organizational Context

The National Treasury oversees South Africa’s national government finances, promoting economic development and good governance through sustainable public financial management.

Position Details

• Employment Type: Full Time
• Education Requirements:
  – Grade 12 Certificate
  – National Diploma (NQF 6) or Bachelor’s Degree (NQF 7) in IT
  – Preferred Certifications: Microsoft, Project Management, VMware
• Experience: 4 years (2 years at managerial level)
• Location: Gauteng
• Department: Information Technology

Core Requirements

• Proven experience implementing IT Infrastructure Library (ITIL) environments
• Technical knowledge of Dell systems and VMware technologies
• Experience with disaster recovery solutions
• Understanding of hardware/software development cycles

Key Responsibilities

Service Delivery Management

• Oversee ICT support operations and service level agreements
• Implement service improvement methodologies
• Manage incident resolution processes
• Monitor external service provider performance

Stakeholder Relations

• Develop customer service strategies
• Conduct stakeholder needs assessments
• Manage communication protocols

Compliance & Reporting

• Produce performance analytics and trend reports
• Maintain audit compliance documentation
• Update ICT policies and asset registers

Technology Management

• Maintain server/storage infrastructure
• Coordinate asset lifecycle management
• Research emerging technologies

Application Process

Qualified candidates should submit applications through the National Treasury e-recruitment portal. Only shortlisted applicants will be contacted.

The National Treasury promotes employment equity. Candidates from designated groups are encouraged to apply. No application fees required at any stage of the recruitment process.