Service Consultant (Beginner) Jobs

Service Consultant (Beginner) – South African Revenue Service (SARS)

Key Details

Location: Western Cape
Job Type: Full Time
Experience: 2 years
Qualification: National Certificate/Diploma in Taxation, Accounting, or Finance

About the Role

Join SARS as a Service Consultant to handle tax-related queries and enhance compliance through multi-channel support (face-to-face, phone, digital). This entry-level position focuses on youth employment (ages 18-35).

Core Responsibilities:

• Resolve tax account queries (PIT, CGT, dividends, etc.) across multiple channels
• Maintain taxpayer profiles and registration/deregistration processes
• Follow up on tax compliance and outstanding returns
• Process documentation for business units
• Provide basic taxpayer education and promotion services

Requirements

• NQF Level 6 qualification (National Diploma/Advanced Certificate)
• 2+ years customer service experience
• Basic understanding of South African tax systems
• Computer literacy and CRM skills

Key Competencies

Essential Skills:
Active Listening • Clear Communication • Tax Product Knowledge • Query Resolution • Compliance Procedures

Behavioral Values:
Integrity • Accountability • Attention to Detail • Service Excellence

Application Process

Submission Deadline: 7 July 2025
Qualified candidates should apply through the SARS careers portal

Note: SARS promotes equal opportunity employment. No application fees required at any recruitment stage.