Service Assistant (KZN-Hillcrest) Jobs

0
0
0

  • Full Time
  • Administration / Secretarial, South Africa

PG Group

PG is the name for glass in Southern Africa. Established in Cape Town in 1897, the group produces, distributes, and installs automotive glass, building glass, aluminium frames, and window film solutions. The PG Group is a significant worldwide player.

The PG Group is committed to investing in South Africa and people. All companies in the group participate in community development programs.

Service Assistant (KZN-Hillcrest)

  • Job Type: Full Time
  • Qualification: Bachelors, Higher National Certificate, National Certificate
  • Experience: Not specified
  • Location: KwaZulu-Natal
  • Job Field: Administration / Secretarial

Key Responsibilities

Provide professional operational and technical support in executing service and experience delivery to customers and stakeholders.

Main Activities

  • Ensure that the best administrative practices are always followed when conducting administration to maintain stock control and ordering processes. This helps ensure customers have a low-effort experience.
  • Follow all reasonable requests from management.
  • Comply with company procedures, including health and safety.
  • Assist with operational and execution support activities, such as:
    • Doing electronic or manual Vehicle Inspection Certificates (VICs).
    • Vehicle pre- and post-inspections.
    • Chip repairs as appropriate.
    • General administration, filing, sorting paperwork, and invoicing.
    • Answering phone calls, welcoming customers, and attending to office duties.
    • Activities that support exceptional customer experience.
    • Continuous learning and development.

Autoglass Fitments

  • Contribute to maintaining the highest level of PG Glass Fitment Centre standards during the fitting of automotive glass.
  • Support experienced team members to learn skills and gain experience in practical tasks.

Qualifications, Knowledge, Experience, and Competencies

Qualifications

  • Further Education and Training (FET) / Technical Vocational Education and Training (TVET) qualification.

Knowledge and Experience

  • Knowledge of Low Effort Customer Experience (LEX) and/or customer experience/journey.
  • Previous work experience in customer and/or service environments is advantageous.
  • A strong focus on customer service.
  • Technical knowledge and experience in chip repairs and/or autoglass fitments.

Skills

  • Verbal and written literacy: Ability to read, write, and converse in English.
  • Numeric literacy.
  • Ability to use various products, tools, and smart devices.

Attributes

  • Customer and service oriented.
  • Detail-oriented.
  • Task focused.
  • Proactive.
  • Disciplined.
  • Ability to move around within the geographical area.
  • Ability to travel independently.
  • Ability to work shifts.

Method of Application

Interested and qualified candidates should apply through the company’s career portal.

Note: Never pay any application, training, or certification fee before being offered a job. Build your CV for free and download in different templates.

Apply Now CV Revamp

Was this helpful?

0 / 0