Senior Specialist: CX/UX Design Engineer – PDE (Modernisation) Jobs

Job Purpose

To lead innovation and manage ongoing improvements in business processes. Design complex, multi-faceted solutions across the full business process lifecycle. Provide enterprise solutions to the business, offer insights, and ensure compliance with new and proposed legislation. This supports sustainable business results and aligns with the enterprise strategy, including influencing legislation.

Education and Experience

Minimum Qualification and Experience Required

• Honors degree (NQF 8) or Master’s degree (NQF 9) in UX Design, HCI, Computer Science, Public Administration, or a related field. Plus 8+ years of experience in UX/UI/CX design, financial services, public sector, digital government, or service design for regulated industries. Including 3–4 years at management level.

OR

• Bachelor’s Degree or Advanced Diploma (NQF 7) in UX Design, HCI, Computer Science, Public Administration, or a related field. Plus 15 years of experience in UX/UI/CX design, financial services, public sector, digital government, or service design for regulated industries. Including 3–4 years at management level.

Minimum Functional Requirements

• User empathy
• Agility
• UX leadership
• Problem solving
• Technical expression of user requirements
• Agile and adaptable
• Curious, customer service
• Innovation
• Critical thinking: Analyzing complex problems and evaluating multiple solutions
• Communication: Clearly articulating design decisions and rationale to stakeholders
• Adaptability: Adjusting decisions based on feedback and changing requirements
• Conducting user research and usability testing
• Creating wireframes and prototypes using tools like Figma, Sketch, or Adobe XD
• Visualizing the user’s experience across multiple touchpoints through user journey mapping
• Designing intuitive interactions and designs
• Analyzing user behavior for usability of designs

Job Outputs

Process

• Ensure customer and user input is integrated across all business design domains
• Develop and maintain comprehensive UX and UI design systems, as well as service design standards and principles
• Establish effective connections between customer experience research and functional design implementation
• Provide strategic design leadership for digital and process-driven service initiatives with a focus on the customer perspective
• Facilitate service design sprints and co-design workshops in collaboration with internal and external stakeholders
• Support the end-to-end management of the service lifecycle, from discovery through delivery and ongoing improvement

Governance

• Develop and align governance and compliance policies for your practice area to identify and manage risk exposure liability

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job
• Provide specialist know-how, support, advice, and practice thought leadership in area of expertise

Finance

• Implement and monitor financial control, management of costs, and corporate governance in area of specialization

Client

• Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service
• Participate in the specialist practice community and contribute positively to organization knowledge management
• Provide authoritative, specialist expertise and advice to internal and external stakeholders

Behavioural Competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Fairness
• Honesty and Integrity
• Trust
• Respect
• Problem Solving and Analysis
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical Competencies

• Business Analysis
• Business Knowledge
• Capacity Planning
• Institutional Process Analysis and Redesign
• Process Auditing
• Reporting