Senior Network Engineer (Voice Network Engineer) – Fixed Term Contract Jobs

Job Purpose

To provide technical skills for the optimal management and operation of all data and voice communication infrastructure in production and development environments. This includes managing projects and programs in all network areas, approving technology and architecture, governing vendors, and offering third-level technical support for problems, incidents, and changes.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) in Information Technology / Computer Science, plus 3-4 years’ experience in a voice/network environment, including 1-2 years at a knowledge worker level.

Alternative

• Senior Certificate (NQF 4), plus 6 years’ experience in a voice/network environment, including 1-2 years at a knowledge worker level.

Minimum Functional Requirements

• Proven experience in systems planning, security principles, and general software management best practices. 5-7 years in IP routing and switching; CCNP/CCIE certification. IP routing and switching experience; CCT Certification. Proficient in routers, Wi-Fi access points, switches, LAN cabling, voice gateways, protocols, and network management systems. Broad IT network knowledge; ITIL Foundation Certification.

Job Outputs

Process

• Gather information and provide reports with recommendations in your area of expertise.
• Apply practical knowledge to identify trends and risks using methods, systems, and procedures.
• Communicate interpretations and judgments on work outputs and queries.
• Follow policies, practices, standards, procedures, and legislation in your work.
• Plan and schedule activities to improve quality and service delivery.
• Implement process and procedural changes, and support new requirements.
• Investigate opportunities for operational, process, product, and risk improvements.
• Use knowledge and judgment to make decisions.
• Manage the coordination, configuration, installation, and operation of multiple network types (WAN, LAN, wireless, satellite, telephony, internetworking) and related client services.
• Maintain network architectures and resolve high-level hardware and software issues.
• Recommend and implement decisions on throughput analysis, problem-solving, and infrastructure planning that impact business transactions.
• Ensure stable performance of network communication infrastructure.
• Participate in IT projects to improve or upgrade network and telecommunications infrastructure.
• Handle queries and complaints effectively with punctuality, politeness, and empathy; resolve or escalate as needed.
• Take ownership of escalated or complex tickets in Network Services or relevant team queues.
• Maintain professional relationships with other Service Delivery teams and exceed business expectations through excellent customer service.
• Identify potential business risks.
• Contribute to problem management, including root cause analysis, customer feedback, and product requests.
• Troubleshoot, maintain, and support a wide range of systems.
• Meet Service Level Agreements (OLAs and SLAs).

Governance

• Follow governance and compliance procedures; identify and escalate risks continuously.

People

• Build and maintain productive relationships with peers and team members to meet objectives.

Finance

• Adhere to policies and procedures for cost-effectiveness and reducing financial costs.

Client

• Promote a culture of service excellence, building positive relationships and providing feedback opportunities.
• Understand and meet customer service expectations; offer specialist support.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Fairness and Transparency
• Conceptual Ability
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies

• Computer Literacy
• Functional Policies and Procedures
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Technical Expertise
• IT Project Management
• Knowledge of IT Governance and Business
• Verbal Communication

Deadline: 3rd February 2026

Method of Application

Interested and qualified candidates should apply through the official SARS careers portal.

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