Senior Customer Care Consultant Jobs

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  • Full Time
  • Pretoria, South Africa

City of Tshwane

Senior Customer Care Consultant

Employer: City of Tshwane Metropolitan Municipality

Location: Pretoria, Gauteng

Employment Type: Full Time

Position Summary:

Supervise customer service teams across contact centers and walk-in facilities while delivering quality public service.

Key Requirements:

  • Matric Certificate (Grade 12)
  • 2+ years customer service experience (call center/walk-in environment)
  • Supervisory experience advantageous
  • Computer proficiency (SAP systems knowledge preferred)
  • Willing to work across regional service centers
  • Clear criminal record verification required

Key Responsibilities:

  • Manage customer care consultants and agents
  • Oversee operations in multiple service channels
  • Ensure quality public service delivery
  • Handle complex customer queries

Additional Information:

  • Relevant post-matric qualifications beneficial
  • Training on internal systems will be provided
  • Metropolitan government experience preferred

Application Deadline: 26 August 2025

How to Apply:

Submit applications through the official City of Tshwane careers portal.

Note: No application fees required. Candidates must complete mandatory background checks.

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