Senior Client Liaison Officer

Senior Client Liaison Officer

Company Overview:

The Government Pensions Administration Agency (GPAA) administers pension benefits for 1.7 million South African government employees and pensioners. As Africa’s largest pension fund administrator, we operate under the Ministry of Finance to manage retirement security for public service members.

Position Details:

• Employment Type: Full-Time
• Education Requirements: Bachelor’s Degree/National Diploma (NQF 6) in relevant field
• Experience Needed: 3-5 years in client relationship management, including 2 years supervisory experience
• Location: Multiple locations across South Africa
• Department: Human Resources Operations
• License: Valid driver’s license (minimum 2 years old)

Key Requirements:

• Proficiency in Microsoft Office suite
• Comprehensive understanding of pension administration processes
• Experience with Pension Case Management (PCM) systems
• Strong compliance monitoring skills
• Excellent communication and training capabilities

Primary Responsibilities:

Education & Training:

• Conduct workshops on pension processes for employers/members
• Develop educational materials for retirement campaigns
• Train HR units on pension documentation compliance

Compliance Management:

• Monitor employer adherence to service level agreements
• Verify pension documentation completeness
• Track life certificate submissions

Member Support:

• Resolve pension queries through multiple channels
• Coordinate with Compensation Fund for injury claims
• Update member records via RMC portal

Document Processing:

• Verify/scan pension application documents
• Process medical pension and injury claim paperwork
• Conduct quality checks on case files

Team Leadership:

• Supervise junior liaison officers
• Identify process improvement opportunities
• Prepare weekly operational reports

Application Process:

Qualified candidates meeting all requirements may submit their applications through the National Treasury’s official recruitment portal. Only complete applications with verified credentials will be considered.

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