Senior Assistant Vice President-Training-Capability Development (Leadership and Development) Jobs

Job Description

Key Responsibilities:

• Lead and Inspire: Build and guide a team of learning experts to create high-quality training programs.
• Innovate: Create new learning solutions to keep the team competitive and skilled.
• Collaborate: Work with leaders to find skill gaps and develop focused training plans.
• Measure Success: Assess training results and make ongoing improvements.
• Champion Growth: Promote a culture of lifelong learning and career advancement.

Responsibilities

• Lead overall skill development for employees at all levels in South Africa using effective and creative learning programs.
• Manage projects on operational excellence, customer experience, and leadership to ensure they finish on time and succeed.
• Create and deliver training to boost operational efficiency and performance.
• Spot ways to improve processes and give advice to teams across the business.
• Design training in key areas like operations management, people leadership, client engagement, and stakeholder management.
• Share monthly training reports with HR and operations leaders.
• Work with operations teams to identify challenges and solve them with tailored training.
• Track training quality and keep records and reports on training activities.
• Partner with business leaders to assess training needs, find solutions, and manage the setup, delivery, and quality of programs.
• Lead or help design talent programs like succession planning and leadership development, working with senior leaders to meet business goals.
• Create fresh strategies, methods, and tools for program rollout.
• Plan and handle communications for internal and external activities, coordinating with the global capability team.
• Research and prepare materials, presentations, and advice on handling business issues through communication.
• Find and evaluate chances to improve business processes.
• Add to EXL’s knowledge in organizational development.
• Regularly check the impact, success, and return on investment of training programs.
• Start projects, define goals and deliverables, and plan steps.
• Build and maintain communication with teams, managers, and stakeholders.
• Organize meetings and support decisions.
• Carry out work, guide the team, and ensure resources for on-time delivery.
• Finish projects and prepare reports and documents for management.

Qualifications

• University degree or postgraduate degree in Human Resources or Organizational Development.
• Knowledge of the South African legal framework.
• Take responsibility for the Skills Development Facilitator (SDF) role in South Africa.
• At least 10 years of experience in creating learning and development strategies and solutions.
• At least 8 years in facilitating functional training, leadership programs, and training management.
• Solid understanding of learning and development functions, basics, and processes.
• Experience in analyzing, designing, and developing learning content.
• Skilled in Excel and PowerPoint, with the ability to handle training data, dashboards, databases, and reports.