The primary goal of a Sales Representative at Rectron is to maintain and expand the client base by promoting and selling the complete range of Rectron products. In a highly competitive market, having a dedicated professional to manage dealer relationships is crucial for driving sales and ensuring brand loyalty.
Key Responsibilities
Responsibility | Description |
---|---|
Dealer Management | Work with an assigned dealer base and grow this database monthly, ensuring targets are met. |
Sales Targets | Achieve GP targets and target spend across the customer breadth. |
Customer Assistance | Assist customers with queries, quotes, and orders promptly and professionally. |
Promotions Updates | Keep the dealer base informed about current specials, promotions, and new content on the reseller portal. |
Relationship Building | Create and nurture strong relationships with clients to facilitate future sales. |
Issue Escalation | Timely escalation of problematic issues to Sales or Product Managers to ensure customer satisfaction. |
Product Training | Complete all allocated product training to ensure in-depth knowledge of the product range. |
Order Processing | Send all orders to the processing department promptly to enhance efficiency. |
Database Management | Manage the credit availability database and alert the accounts department of any issues. |
Trade Representation | Represent Rectron at exhibitions, events, and product demonstrations. |
General Administration | Maintain database and filing systems, handling other job-related duties as required. |
Educational Qualifications
To qualify for this role, candidates must possess at least a matriculation certificate or higher education. This foundation is essential for understanding product specifications and customer service requirements.
Essential Skills and Competencies
- Strong ability to build and maintain customer relationships.
- Excellent communication and listening skills.
- Professional telephone etiquette.
- Sales motivation and a drive to exceed targets.
- Ability to work efficiently under pressure.
- Disciplined and focused individual.
Relevant Experience
A successful Sales Representative at Rectron typically has a minimum of 3-5 years of experience in the IT sales or distribution environment. Additionally, exceptional customer service experience is crucial. The candidate must also be computer literate to navigate various systems and databases effectively.