Retail Store Assistant – Newcastle Mall (New Store) Jobs

Job Description

Dis-Chem Pharmacies’ new store at Newcastle Mall is looking for a Retail Store Assistant. In this role, you will help manage the store’s daily operations and handle administrative tasks according to company policies and procedures.

Minimum Requirements

• Grade 12 / Matric
• Basic computer skills (MS Word, Excel, Outlook, and SAP)
• Retail experience

Key Responsibilities

• Report customer compliments and complaints to management.
• Build professional relationships with customers.
• Resolve customer stock queries promptly.
• Provide updates to customers on their inquiries.
• Assist customers with questions and direct them to the right departments.
• Meet the company’s target for customer service speed.
• Handle cash at the point of sale, including floats, shorts, and overs.
• Process refunds and returns accurately.
• Manage back shopping and returned goods properly.
• Check deliveries and invoices for accuracy.
• Help the Receiving Manager prepare and log claims with the Distribution Centre.
• Control high-risk stock.
• Complete daily run reconciliations.
• Prepare and order branch change to support cashiers.
• Communicate effectively with all relevant teams.
• Maintain records for floats, petty cash, and cash on hand.

Competencies

• Knowledge of retail administration and operations
• Team player with strong customer service skills
• Leadership and management abilities
• Trustworthy and honest
• Able to work under pressure
• Deadline-oriented

Special Conditions of Employment

• South African citizen
• Clear MIE, criminal, and credit records
• Valid driver’s license and/or own reliable transport

Remuneration and Benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff discount account

Method of Application

Interested and qualified candidates should apply through Dis-Chem Pharmacies’ official recruitment platform.

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