Receptionist Assistant (1 Month FTC) – Royal Wharf Jobs

Key Performance Areas: Ensure guests receive the best possible reception and assistance on arrival, during their stay, and upon departure. Follow all front office procedures and maintain systems according to set standards, policies, and procedures.

Duties: Handle telephone calls, office administration, reservations, guest queries, stock and asset control, data capturing, and money handling. Assist guests with queries and complaints, resolving them to their satisfaction. Communicate effectively with guests, other departments, and colleagues. Perform general problem-solving tasks. Assist or relieve housekeepers as needed.

Minimum Qualifications and Experience:

• Matric certificate
• 2 years’ experience in a similar position
• Computer skills, including Excel and Word
• Experience with property management systems
• Strong guest relations skills and ability to resolve complaints and problems
• Own transport
• Valid Code B driver’s license is an advantage

Key Competencies and Personal Attributes:

• Thrives in high-pressure environments while staying calm and productive
• Strong interpersonal and communication skills to build effective working relationships
• Patient and composed when dealing with challenging situations or people
• Willing to work weekends, public holidays, late evenings, and respond to call-outs