Readvert Asst Officer Cust Service Area x3 (Distribution) Margate Newcastle Empangeni Jobs

Eskom Communications: Assistant Officer Customer Service (Distribution)

Location: Margate, Newcastle, Empangeni, KwaZulu-Natal
Position Type: Full Time
Application Deadline: 23 June 2025

About Us

Eskom provides 95% of South Africa’s and 45% of Africa’s electricity through generation, transmission, and distribution services. We serve industrial, commercial, agricultural, and residential customers while expanding infrastructure to meet growing energy demands.

Position Requirements

Qualification:
National Diploma (NQF6 with 240 credits) in:
– Marketing
– Finance/Commerce
– Engineering
– Social Science
– Business Management
– Customer Service

Experience:
3 years in customer service environments

Key Competencies

Leadership Skills:
– Team collaboration
– Staff mentoring
– Performance coaching

Professional Attributes:
– High ethical standards
– Strong work ethic
– Effective communication

Technical Knowledge:
– Electrical systems and tariffs
– Energy management
– Safety regulations
– Valid driver’s license

Core Responsibilities

• Manage customer connections and service queries
• Maintain accurate customer records
• Provide product/service guidance
• Resolve customer issues efficiently
• Develop client relationships
• Coordinate daily service operations

Application Process

Qualified candidates should apply through the Eskom careers portal.

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