Pharmacist Assistant QPB – Clicks Westlake Lifestyle Centre Jobs

Introduction

You will provide pharmaceutical care services within your scope of practice and handle day-to-day dispensary administration according to the company’s Standard Operating Plans (SOPs). The main focus is on script administration and general dispensing duties, with an emphasis on patient satisfaction.

Job Objectives

Responsibilities

• Interact with customers professionally and maintain strict confidentiality within SOPs and agreed timelines.
• Handle script administration and any related claiming or capturing procedures.
• Ensure accurate and complete management of all patient profiles.
• Communicate with healthcare professionals when needed.
• Solve problems and follow up on queries.

Duties

• Assist customers by phone or other means with medication and healthcare services.
• Accurately capture scripts received at the central pharmacy.
• Manage queries about prescriptions.
• Handle patient profile management.
• Help with chronic medication authorizations.
• Coordinate with other departments.
• Perform additional tasks as required by operations.

Knowledge Required

• Knowledge of products, including over-the-counter (OTC) items.
• Understanding of SAPC regulations and relevant laws.
• Strong knowledge of chronic authorization processes and procedures.
• Customer service focus.
• Ethical practices and compliance.

Skills Required

• Computer literacy (MS Office).
• Customer service orientation.
• Team player.
• Integrity.
• Accuracy and attention to detail.
• Bilingual, with English as one language.
• Ability to work with patients and adapt to various departmental duties.
• Initiative to ensure patient satisfaction.
• Effective time management.
• Adaptability.
• Positive attitude.
• Ability to work under pressure.

Competencies

Essential

• Adhering to principles and values.
• Working with people.
• Delivering results and meeting customer expectations.

Minimum Requirements

Experience

• At least 1 year as a Pharmacist Assistant Post Basic.

Education

• Further Education and Training Certificate in Pharmacist Assistance (Essential).