Pharmacist Assistant QPB – Clicks The Angelo Jobs

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  • Full Time
  • Johannesburg, South Africa

Clicks Group

Clicks Group is a retail-led healthcare group listed on the JSE Limited since 1996. Through market-leading retail brands like Clicks, GNC, The Body Shop, and Claire’s, the group has over 840 stores across southern Africa. Clicks Group leads in the healthcare market, with the largest retail pharmacy chain featuring over 620 in-store pharmacies.

Pharmacist Assistant QPB – Clicks The Angelo

  • Job Type Full Time
  • Qualification Bachelors
  • Experience 1 year
  • Location Gauteng
  • Job Field Pharmaceutical

Introduction

Responsible for providing pharmaceutical care services within scope of practice and performing day-to-day dispensary administration according to the company’s Standard Operating Plans (SOPs). Focus on administering scripts to provide general dispensing duties, with emphasis on patient satisfaction.

Job Objectives

Responsibilities

  • Interact with customers in a professional manner, maintaining strict confidentiality within SOPs and agreed timelines.
  • Administer scripts and handle any related claiming or capturing procedures.
  • Ensure accurate and complete handling of all profiles worked on.
  • Interact with healthcare professionals when needed.
  • Problem-solve and follow up on queries.

Duties

  • Interact with customers via telephone or other means regarding medication and healthcare services.
  • Accurately capture scripts received at the Central Pharmacy centre.
  • Handle queries regarding prescriptions.
  • Manage patient profiles.
  • Assist with chronic authorizations.
  • Liaise with all other departments.
  • Handle ad hoc requirements as per operational needs.

Knowledge

  • Product knowledge, including over-the-counter (OTC) items.
  • SAPC and relevant legal knowledge.
  • Sound knowledge of the chronic authorization process and procedures.
  • Customer service orientation.
  • Ethical working practices and compliance.

Skills

  • Computer literacy (MS Office).
  • Customer service orientation.
  • Team player.
  • Integrity.
  • Accuracy and attention to detail.
  • Bilingual, with English as one requirement.
  • Ability to work with patients and adapt to various departmental duties.
  • Ability to use initiative to provide patient satisfaction.
  • Effective time management skills.
  • Adaptability.
  • Positive attitude.
  • Ability to work under pressure.

Competencies

Essential

  • Adhering to principles and values.
  • Working with people.
  • Delivering results and meeting customer expectations.

Minimum Requirements

Experience

  • Minimum 1 year in the role of Pharmacist Assistant Post Basic.

Education

  • Further Education and Training Certificate in Pharmacist Assistance (Essential).

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