Pharmacist Assistant QPB – Clicks Parklands Intercare Jobs

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  • Full Time
  • Cape Town, South Africa

Clicks Group

Clicks Group is a retail-led healthcare company listed on the JSE Limited since 1996. Through leading brands like Clicks, GNC, The Body Shop, and Claire’s, the group operates over 840 stores across southern Africa. Clicks leads in the healthcare market with the largest retail pharmacy chain, featuring more than 620 in-store pharmacies.

Pharmacist Assistant QPB – Clicks Parklands Intercare

  • Job Type: Full Time
  • Qualification: Bachelors
  • Experience: 1 year
  • Location: Western Cape
  • City: Cape Town
  • Job Field: Pharmaceutical

Introduction

You will provide pharmaceutical care services within your scope of practice and handle daily dispensary administration according to company Standard Operating Procedures (SOPs). The focus is on dispensing scripts and ensuring patient satisfaction.

Job Objectives and Responsibilities

  • Interact with customers professionally and maintain strict confidentiality within SOPs and set timelines.
  • Administer scripts and handle any claiming or capturing procedures accurately.
  • Manage all patient profiles completely and accurately.
  • Communicate with healthcare professionals when necessary.
  • Solve problems and follow up on queries.

Duties

  • Assist customers by phone or other means with medication and healthcare services.
  • Capture scripts accurately at the central pharmacy.
  • Handle prescription queries.
  • Manage patient profiles.
  • Help with chronic medication authorizations.
  • Work with other departments as needed.
  • Handle additional tasks based on operational needs.

Knowledge Required

  • Knowledge of products, including over-the-counter (OTC) items.
  • Understanding of SAPC regulations and relevant laws.
  • Familiarity with chronic authorization processes and procedures.
  • Customer service focus.
  • Ethical practices and compliance.

Skills Required

  • Computer skills in MS Office.
  • Strong customer service orientation.
  • Team player.
  • Integrity.
  • Accuracy and attention to detail.
  • Bilingual, with English as one language.
  • Ability to work with patients and adapt to various departmental duties.
  • Initiative to ensure patient satisfaction.
  • Good time management.
  • Adaptability.
  • Positive attitude.
  • Ability to work under pressure.

Competencies

Essential:

  • Adhering to principles and values.
  • Working well with people.
  • Delivering results and meeting customer expectations.

Minimum Requirements

Experience:

  • At least 1 year as a Pharmacist Assistant Post Basic.

Education:

  • Further Education and Training Certificate in Pharmacist Assistance (Essential).

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