Pharmacist Assistant QPB – Clicks Kipling Street Jobs

Introduction

This role involves providing pharmaceutical care services within the scope of practice and handling day-to-day dispensary tasks according to company Standard Operating Procedures (SOPs). The focus is on script administration and general dispensing to ensure patient satisfaction.

Job Description

Objectives and Responsibilities

• Interact with customers professionally, maintaining strict confidentiality and meeting agreed timelines as per SOPs.
• Handle script administration and any related claiming or capturing tasks.
• Ensure accurate and complete management of all patient profiles.
• Communicate with healthcare professionals when necessary.
• Resolve problems and follow up on queries.

Duties

• Assist customers via phone or other methods regarding medications and healthcare services.
• Accurately capture scripts received at the central pharmacy.
• Manage queries about prescriptions.
• Handle patient profile management.
• Support chronic medication authorizations.
• Coordinate with other departments.
• Perform additional tasks as needed for operations.

Knowledge Required

• Understanding of products, including over-the-counter (OTC) items.
• Knowledge of South African Pharmacy Council (SAPC) regulations and relevant laws.
• Familiarity with chronic authorization processes and procedures.
• Strong customer service focus.
• Commitment to ethical practices and compliance.

Skills Required

• Computer skills, including MS Office.
• Customer service orientation.
• Teamwork ability.
• High integrity.
• Accuracy and attention to detail.
• Bilingual, with English as one language.
• Adaptable to work with patients and various departmental duties.
• Proactive in using initiative for patient satisfaction.
• Effective time management.
• Flexibility and positive attitude.
• Ability to work under pressure.

Competencies

Essential

• Adhering to principles and values.
• Working effectively with people.
• Delivering results and meeting customer expectations.

Minimum Requirements

Experience

• At least 1 year as a Pharmacist Assistant Post Basic.

Education

• Further Education and Training Certificate in Pharmacist Assistance (Essential).