Pharmacist Assistant QPB – Clicks Edgemead Jobs

Introduction

This role involves providing pharmaceutical care services within the scope of practice and handling day-to-day dispensary administration according to company Standard Operating Procedures (SOPs). The focus is on script administration and general dispensing duties, with an emphasis on patient satisfaction.

Responsibilities

• Interact with customers professionally, maintaining strict confidentiality within SOPs and agreed timelines.
• Handle script administration and any related claiming or capturing procedures.
• Ensure accurate and complete management of all patient profiles.
• Communicate with healthcare professionals when necessary.
• Solve problems and follow up on queries.

Duties

• Assist customers via telephone or other methods regarding medications and healthcare services.
• Accurately capture scripts received at the central pharmacy.
• Manage queries about prescriptions.
• Handle patient profile management.
• Support chronic medication authorizations.
• Coordinate with other departments.
• Perform additional tasks as needed to meet operational requirements.

Knowledge Required

• Product knowledge, including over-the-counter (OTC) items.
• Understanding of South African Pharmacy Council (SAPC) regulations and relevant laws.
• Solid knowledge of chronic authorization processes and procedures.
• Customer service focus.
• Ethical practices and compliance.

Skills Required

• Computer literacy, including MS Office.
• Strong customer service orientation.
• Team player mindset.
• High level of integrity.
• Accuracy and attention to detail.
• Bilingual proficiency, with English as one of the languages.
• Ability to work with patients and adapt to various departmental duties.
• Initiative to ensure patient satisfaction.
• Effective time management.
• Adaptability and a positive attitude.
• Capacity to work under pressure.

Competencies

Essential:

• Adhering to principles and values.
• Working effectively with people.
• Delivering results and meeting customer expectations.

Minimum Requirements

Experience:

• At least 1 year as a Pharmacist Assistant (Post Basic).

Education:

• Further Education and Training Certificate in Pharmacist Assistance (Essential).

Application Deadline: 2 November 2025