Pharmacist Assistant QPB – Clicks Carltonville Jobs

Introduction

Responsible for providing pharmaceutical care services within scope of practice and performing day-to-day dispensary administration according to the company’s Standard Operating Plans (SOPs). Focus on administering scripts to provide general dispensing duties, with emphasis on patient satisfaction.

Job Objectives

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOPs and agreed timelines.
• Administer scripts and handle any other claiming or capturing related procedures.
• Accurately and completely manage all profiles worked on.
• Interact with healthcare professionals when needed.
• Solve problems and follow up on queries.

Duties

• Interact with customers via telephone or other means regarding medication and healthcare services.
• Accurately capture scripts received at the Central Pharmacy centre.
• Handle queries regarding prescriptions.
• Manage patient profiles.
• Assist with chronic authorizations.
• Liaise with all other departments.
• Handle ad hoc requirements as per operational needs.

Knowledge

• Product knowledge, including over-the-counter (OTC) items.
• SAPC and relevant legal knowledge.
• Sound knowledge of the chronic authorization process and procedures.
• Customer service oriented.
• Ethical working practice and compliance.

Skills

• Computer literacy (MS Office).
• Customer service oriented.
• Team player.
• Integrity.
• Accuracy and attention to detail.
• Bilingual, with English as one requirement.
• Able to work with patients and adapt to assist with various departmental duties.
• Able to use initiative to provide patient satisfaction.
• Effective time management skills.
• Adaptability.
• Positive attitude.
• Able to work under pressure.

Competencies

Essential

• Adhering to principles and values.
• Working with people.
• Delivering results and meeting customer expectations.

Minimum Requirements

Experience

• Minimum 1 year in the role of Pharmacist Assistant Post Basic.

Education

• Further Education and Training Certificate in Pharmacist Assistance (Essential).