Airports Company South Africa(ACSA)
Alright, I need to help the user rewrite this job posting to make it more professional and natural. Let me first read through the original description to understand the key points.
The job is for a Passenger Services role at ACSA, reporting to a Supervisor. The main responsibilities include customer support, announcing flight info, stakeholder collaboration, participating in projects, relationship building, data capture, and reporting issues. The requirements are a Matric qualification, Microsoft Office skills, and preferably a year of airport experience. Competencies needed are conflict management, communication, being action-oriented, and interpersonal skills. There’s also a note about employment equity.
Now, I need to make this cleaner and more engaging. I’ll start with a clear job title and location. Then, I’ll break down the responsibilities into bullet points for readability. I should highlight key sections like “What You’ll Do” and “What We’re Looking For” to make it scannable.
I need to ensure the language is simple but professional, avoiding jargon. Also, keeping the equity policy statement intact is important. I should remove any redundant phrases and make sure the flow is logical.
Let me organize the information into sections: About the Role, Key Responsibilities, Requirements, Competencies, and Additional Notes. Using bold headings will help with clarity. I’ll also make sure to mention the application closing note politely.
Double-checking for any HTML tags as per the user’s request—only using basic formatting like line breaks and bold text where necessary, wrapped in a span tag as instructed. No extra styling or unnecessary tags.
Okay, putting it all together now.
Passenger Services Agent – Airport Operations
Location: [Add Location]
About the Role
We’re looking for a dedicated Passenger Services Agent to join our airport team. You’ll play a key role in delivering excellent customer service while supporting smooth airport operations.
Key Responsibilities:
- Proactively assist passengers and address their needs
- Make clear flight announcements and share important information
- Work with team members to achieve operational targets
- Help with customer service projects when needed
- Record important data for reporting purposes
- Report any system errors or repeated operational issues
What We’re Looking For:
- Matric certificate/Grade 12 qualification (essential)
- Basic Microsoft Office skills
- 1+ year airport experience (advantageous)
Important Skills:
- Good conflict resolution abilities
- Strong communication skills
- Positive, can-do attitude
- Great with people
ACSA supports employment equity. We encourage applications from underrepresented groups. Shortlisted candidates must provide qualification proofs. Successful applicants will complete security vetting.
Application Note: If you don’t hear from us within 30 days, please consider your application unsuccessful.
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#Airports Company South Africa #Certificate #Cleaner #Customer Service #Management #Microsoft Office