Ops Manager: Facilities Management Jobs

Job Purpose

To manage multiple sites and staff, develop and implement building and infrastructure maintenance plans, and provide services. Offer business support and logistics to SARS business units to enable smooth operations.

Education and Experience

• B.Degree/Advanced Diploma/BTech in Electrical/Mechanical Engineering (NQF 7) and 5-7 years’ experience in Facilities Management or Built Environment, including 1 year at supervisory level.

Alternative Qualification

• Senior Certificate (NQF 4) and 10 years’ experience in Facilities Management or Built Environment, including 1 year at supervisory level.

Minimum Qualification and Experience Required

Job Outputs

Process

• Watch for and report any violations of procedures or standards.
• Plan and coordinate logistics for assets between buildings or offices.
• Resolve queries and problems quickly, using guidelines, and escalate if needed.
• Plan improvements to practices and systems for better tactical implementation.
• Build productive relationships with peers, SARS teams, and external parties.
• Motivate staff to work efficiently and meet high standards.
• Report maintenance issues for buildings, premises, and equipment to the relevant manager.
• Direct facilities problems to the Property Department and support resolutions.
• Develop and implement a facilities management program, including preventative maintenance and lifecycle needs.
• Use knowledge of electrical, mechanical systems, and infrastructure like HVAC, fire protection, and lightning systems.
• Ensure compliance with health, safety, environmental regulations, and local by-laws.
• Manage projects in Corporate Real Estate within your area.
• Handle issues and disputes related to landlord obligations.
• Manage outsourced service providers for cleaning, pest control, landscaping, and maintenance.
• Contribute to managing operational costs.
• Review and monitor contracted work to ensure it meets agreements and timelines.
• Develop and manage maintenance services, contracts, and lifecycle programs for buildings and infrastructure.
• Provide input on opportunities to optimize operations, processes, products, and risks.
• Make decisions and overcome obstacles to meet goals.
• Contribute to tactical strategy and implement operational strategies.
• Communicate objectives, prioritize tasks, and allocate work.
• Manage your team to achieve objectives within time, cost, and quality standards.
• Plan and organize work by setting priorities and reviewing goals.
• Implement changes and guide your team on impacts and new requirements.
• Execute resource plans in line with objectives and budget.
• Deploy resources effectively and resolve issues to meet targets.
• Ensure compliance with procedures, policies, and mandates.
• Develop and implement end-to-end processes for improvement.
• Gather data for progress reports and decision-making.
• Analyze problems and provide solutions with good judgment.
• Report team progress accurately against objectives.

Governance

• Ensure work follows policies, procedures, governance, and laws; report any issues.
• Understand and apply governance controls and role separations.
• Manage risks, governance, and compliance to identify and mitigate exposures.
• Use procedures to manage risks and uncover liabilities.

People

• Monitor and manage team performance against targets, deadlines, and standards.
• Build relationships by providing leadership and positive expectations.
• Plan people capacity in line with delivery targets and budget.
• Promote teamwork and commitment to goals.

Finance

• Control costs in core processes to achieve savings.
• Ensure adherence to policies to avoid waste and risks.
• Prepare budgets aligned to plans and monitor variances.
• Manage and report on cost improvements.

Client

• Promote a culture of excellent customer service and feedback.
• Develop processes for superior client service.

Behavioural Competencies

• Developing Others
• Honesty and Integrity
• Trust
• Respect
• Problem Solving and Analysis
• Adaptability
• Fairness and Transparency
• Accountability
• Conceptual Thinking
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Resilience
• Customer Service
• Building Sustainability

Technical Competencies

• Computer Literacy
• Managerial Budgeting
• Facilities Management
• Project Management
• Effective Business Communication
• Problem Analysis and Judgement
• Planning and Organising
• Decisiveness
• Business Acumen
• SARS Systems Products
• Logistic Management
• Query Resolution