Ops Manager: Compliance Risk Jobs

Job Purpose

To plan, manage, and monitor area-specific activities and end-to-end processes. Manage internal operations and resources in the compliance risk business unit to align with other stakeholders. This ensures cross-team coordination and delivers on approved operational plans while improving service delivery.

Education and Experience

Minimum Qualification and Experience Required:

• Bachelor’s Degree / Advanced Diploma (NQF 7) in Taxation, Risk Management, Accounting, Auditing, or a related field. Plus 5-7 years’ experience in Tax and Risk Management, including 1 year at a supervisory level.

Alternative:

• Senior Certificate (NQF 4) plus 10 years’ related experience in Tax and Risk Management, including 1 year at a supervisory level.

Minimum Functional Requirements

• Ability to help team members perform well according to audit standards.
• Strong skills in planning and allocating resources for effective performance.
• Competence in managing team activities to meet production targets with quality and timely standards.
• Ability to apply governance, risk management, and compliance procedures.
• Solid knowledge of tax and compliance principles.
• Working knowledge of risk management systems and processes to identify and reduce risks.

Job Outputs

Process

• Help team members perform optimally according to audit requirements.
• Regularly interact with the Business Area Manager in Compliance Risk for better coordination.
• Work with Audit Ops Managers to share knowledge between teams and produce high-quality work.
• Use allocated resources effectively to achieve results.
• Manage team activities to meet production targets within quality and time standards.
• Gather information to report progress, make decisions, and find improvement opportunities.
• Exercise judgment to solve problems and provide solutions.
• Make decisions and overcome obstacles to meet goals.
• Allocate resources properly and resolve issues to achieve tactical targets on time.
• Ensure understanding and compliance with procedures, policies, and mandates.
• Develop, align, and implement end-to-end processes for continuous improvement.
• Report progress against objectives and standards accurately.
• Implement changes and guide team on impacts and new requirements.
• Execute resource plans aligned with objectives, on budget, with specialized areas.
• Communicate unit objectives, prioritize activities, and assign work.
• Manage work functions to achieve objectives within time frames, costs, and standards.
• Plan and organize multiple outputs by setting priorities and reviewing goals.
• Contribute to tactical strategy and develop supporting operational strategy.

Governance

• Apply governance and compliance procedures to manage risks and identify liabilities.
• Implement risk management, governance, and compliance policies to handle risks.
• Understand and apply governance controls and role segregation in your area.

People

• Build strong relationships by providing direction, leadership, and positive expectations.
• Promote teamwork through collaboration and commitment to goals.
• Implement people capacity plans aligned with targets, on budget, with specialized areas.
• Monitor and manage team performance to meet objectives, targets, and standards.

Finance

• Prepare budgets aligned with operational plans, monitor variances, and report them.
• Ensure team follows policies to avoid waste and reduce financial risks; escalate issues.
• Implement and report on cost improvement objectives; communicate shortfalls.

Client

• Build and maintain relationships with clients and stakeholders to support cross-functional solutions.
• Develop processes for excellent client service and encourage exceptional service from others.

Behavioural Competencies

• Accountability
• Adaptability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Leadership Competencies

• Ability to translate strategy into execution
• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical Competencies

• Business Acumen
• Change Management
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Risk Awareness
• Risk Knowledge
• SARS Systems Products
• Tax Knowledge