Operations Internship – Homechoice (Southern Suburbs (Cape)) Jobs

Operations Internship Opportunity

Company Overview

HomeChoice International PLC (HIL) is a JSE-listed investment holding company headquartered in Malta. Through its subsidiaries HomeChoice and FinChoice, the group delivers homeware products, electronics, and financial solutions to Southern Africa’s growing middle-class market via digital and direct sales channels.

Position Details

• Job Type: Contract
• Qualification: Bachelor’s Degree
• Location: Cape Town, Western Cape
• Field: Internship & Business Operations

Role Purpose

This 12-month internship offers hands-on experience in contact center operations, focusing on campaign optimization, process improvement, and performance analysis. Ideal for graduates interested in operational efficiency within a dynamic customer service environment.

Key Responsibilities

• Monitor and report on daily campaign performance metrics
• Support schedule coordination and incentive program administration
• Identify workflow improvement opportunities
• Maintain accurate agent performance records
• Collaborate on operational dashboards and reporting
• Document standard operating procedures
• Assist with business system enhancements

Essential Requirements

• Diploma/Degree in Business Administration, Mathematical Technology, or related field
• Advanced Excel skills and technical proficiency
• Strong analytical and problem-solving abilities
• Excellent communication skills (written and verbal)
• Interest in contact center operations

Desired Attributes

Core Competencies:

• Customer-centric approach
• Results-driven accountability
• Innovative problem-solving
• Process optimization focus

Team Values:

• Collaborative spirit
• Inclusive mindset
• Positive attitude

Application Process

Interested candidates meeting the qualifications are invited to submit their application through the company’s career portal. Only shortlisted applicants will be contacted.

HomeChoice is committed to employment equity principles. Preference will be given to candidates from designated groups in accordance with our transformation goals.