Operations Internship – Homechoice (Southern Suburbs (Cape))

Operations Internship – HomeChoice (Southern Suburbs, Cape Town)

Company Overview:
HomeChoice International PLC (HIL) is a JSE-listed investment holding company offering innovative retail solutions through subsidiary brands. We serve middle-income customers across southern Africa with homeware products, electronics, and financial services.

Position Summary

Job Type: Full Time (Internship)
Qualification: National Certificate
Location: Cape Town, Western Cape
Field: Customer Service & Operations

Role Purpose

Support telemarketing operations through data analysis, process optimization, and performance tracking in our fast-paced contact center environment.

Key Responsibilities

• Monitor and report on daily campaign performance
• Assist with staff scheduling and incentive programs
• Identify operational improvement opportunities
• Maintain accurate agent performance records
• Create operational dashboards and reports
• Document standard operating procedures
• Support business system enhancements

Requirements

• Diploma in Business Administration/Mathematical Technology or related field
• Proficiency in Microsoft Excel and business software
• Strong analytical and communication skills
• Interest in contact center operations

Ideal Candidate Profile

• Organized and detail-oriented
• Analytical problem-solver
• Process improvement enthusiast
• Team player with proactive approach
• Clear communicator

Core Values & Behaviors

• Customer-centric service delivery
• Operational accountability
• Continuous improvement mindset
• Collaborative teamwork
• Ethical business practices

Application Process

Interested candidates meeting the requirements should apply through the company’s career portal.

Note: Never pay any application, training, or certification fee during the recruitment process.
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