DHL Express
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Operations Field Support Agent – West Africa Cluster
About Us
As the world’s most international company operating in more countries than any other logistics provider, we connect people across borders. For over 45 years, we’ve pioneered cross-border shipping to help bring the world closer together.
The Opportunity
Join our team to support West African Cluster Operations through data analysis and process improvement. This role offers the chance to enhance service quality while working across multiple countries in the region.
Key Responsibilities
- Ensure compliance with Global SOPs and implement process improvements
- Analyze operational data to identify performance gaps and solutions
- Support countries with functional expertise and best practices
- Monitor service quality metrics through various reporting tools
- Manage financial responsibilities including direct costs and productivity
- Lead sustainability initiatives (solar solutions, EV fleet transition)
- Support operational planning through forecasting and facility planning
- Conduct training and tool maintenance for operational systems
Requirements
- High School Certificate (minimum)
- 2+ years operational experience (logistics/DHL preferred)
- Strong analytical skills with proficiency in MS Office
- Working knowledge of operational systems (NPTS, ISD, DCVS)
- Experience with project implementation
- Problem-solving and training skills
- Fluent in English and French
We invite qualified candidates to apply for this exciting regional opportunity.
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