Officer: Claims Investigations x4 Jobs

Officer: Claims Investigations (4 Positions Available)

Organization: Road Accident Fund

Location: Durban, KwaZulu-Natal

Employment Type: Full-Time

About Us:

The Road Accident Fund provides compulsory insurance cover for drivers in South Africa, offering protection against liability from traffic collisions (excluding property damage).

Position Summary:

We seek four detail-oriented professionals to investigate claims, verify documentation, and support fair settlement processes. Successful candidates will play a crucial role in preventing fraud and ensuring compliance.

Key Responsibilities:

Claims Investigation & Assessment

• Conduct field investigations including accident scene analysis and witness interviews
• Document investigations with photographs, sketches, and affidavits
• Identify potential fraud cases and escalate appropriately
• Provide court testimony when required

Administrative Support

• Verify claimant documents (employment records, SARS filings, identity verification)
• Validate accident details through NATIS and Cross Check systems
• Produce regular progress reports

Records Management

• Maintain secure, organized filing systems
• Ensure confidential handling of sensitive documents

Stakeholder Engagement

• Address claimant inquiries and concerns
• Collaborate with internal and external partners

Requirements:

Education:
– NQF Level 7 Qualification (Bachelor’s Degree/Advanced Diploma)
– Valid Driver’s License
– Investigation training or fraud certification (advantageous)

Experience:
– 3+ years in claims investigation or related field
– Familiarity with merit/quantum assessments (preferred)

Application Process:

Submit your application through the Road Accident Fund careers portal. Ensure your application includes all relevant qualifications and experience.

Important Notice: The Road Accident Fund does not charge any fees during the recruitment process.