​Office Supervisor

Office Supervisor Position at Government Pensions Administration Agency (GPAA)

Position Type:

Full Time

Required Qualifications:

• Bachelor’s Degree or equivalent 3-year qualification (360+ credits)
• Higher National Certificate/National Certificate (NQF level 6)

Experience Requirements:

• Option 1: 3 years in Client Relationship Management with 1 year supervisory experience
• Option 2: 5 years in Client Relationship Management
• Computer proficiency (Microsoft Office)
• Employee Benefits knowledge preferred

Locations Available:

Gauteng | Mpumalanga | Northern Cape | Western Cape

Key Responsibilities:

• Manage client query resolution within service level agreements
• Oversee email, web, and postal query responses
• Coordinate with internal departments for issue resolution
• Supervise document administration and scanning processes
• Produce reports and support audit activities
• Lead team of 3-5 client service staff members

Team Leadership Duties:

• Work allocation based on employee skills
• Performance management and staff development
• Disciplinary oversight and team communication

Application Process:

Qualified candidates should apply through the DPSA website: www.dpsa.gov.za

Note: The GPAA administers pension programs for 1.7 million government employees and pensioners, managing over R2 trillion in assets.