Office Manager

Government Pensions Administration Agency (GPAA) – Office Manager Opportunity

Organizational Background

The Government Pensions Administration Agency (GPAA) administers pension schemes for 1.7 million government employees and pensioners under the Ministry of Finance. We manage Africa’s largest pension fund – the Government Employees Pension Fund (GEPF).

Position Summary

Office Manager

Employment Details

• Employment Type: Full-time Permanent
• Locations: Free State, Mpumalanga, Northern Cape, Western Cape
• Experience Required: 3-5 years (including 2 years supervisory experience)
• Education: Bachelor’s Degree/National Diploma (NQF 6, 360 credits)
• Industry: Public Sector Administration

Key Requirements

• Degree/Diploma in Administration or related field
• Proven experience in client relationship management
• Proficiency in Microsoft Office Suite
• Valid driver’s license (minimum 2 years old)
• Strong leadership skills with team management experience

Core Responsibilities

Operational Management

• Implement annual performance plans for provincial offices
• Develop workflow optimization strategies
• Monitor service standards and quality assurance processes
• Oversee risk management implementation

Service Delivery

• Manage provincial service channels (walk-in center, email, phone)
• Coordinate customer satisfaction surveys
• Resolve client queries and complaints
• Support outreach program administration

Team Leadership

• Supervise staff performance and development
• Conduct coaching and mentoring sessions
• Manage leave schedules and HR administration

Application Process

Qualified candidates may submit applications through the official DPSA recruitment portal. All applications must include certified copies of qualifications and ID document.

Important Notice

No application fees required – report any payment requests immediately. Ensure your CV reflects current qualifications and experience.