Netcare: Customer Care Consultant

at Netcare (view profile)
Location Johannesburg, South Africa
Date Posted August 23, 2020
Category Customer Service
Job Type Full-time

Description

Company: Netcare Primary Care Division
Job title: Customer Care Consultant
Location: Medicross Randburg
Closing date: 27 August 2020

Job Description

The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient
files and the casualty patient waiting area

Key Responsibilities

  • Telephone Etiquette
  • Attend to patients / customers / visitors both telephonically and in person in a professional manner
  • Screening telephone calls or transferring them to other members of staff
  • Handling of basic enquiries and taking messages for staff
  • Patient Admissions
  • Assist patients to accurately complete appropriate forms and documents for the required information
  • Capture and record patient medical and personal information on the system in timeously, focusing on patient
    and visitors’ needs
  • Handling of emergencies
  • Refer patients to nursing station immediately
  • Assist in transporting the patient to the nursing station if necessary
  • Ensure that the patient is handed over to a nurse or practitioner
  • Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
  • General tasks
  • Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours
  • Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete

Requirements

  • Grade 12 or equivalent NQF level 4 qualification
  • 2 years’ experience in frontline reception in a clinic/hospital environment
  • SAP experience
  • ME + experience
  • Computer literate
  • Knowledge of medical aid

Skills

  • Coaching others
  • Leading and managing change
  • Performance development
  • Taking action
  • Decision making
  • Managing self
  • Customer focus and service delivery
  • Adapting and responding to change
  • Continuous improvement
  • Personal work ethic
  • Building relationships
  • Communication
  • Teamwork