Client Service Administrator

Company: Momentum

Location: Centurion, Gauteng, South Africa (Remote – some of the time)

Job Type: Permanent

Posted: 18 February 2026

Closing Date: 25 February 2026

About the Role

The Client Service Administrator will provide efficient and friendly service to our clients by handling phone and email enquiries, processing Section 37C claims, and ensuring all client requests are resolved within agreed timeframes. The role requires a strong focus on accuracy, compliance, and customer satisfaction.

Key Responsibilities

• Process Section 37C claims, verify claimant information, and compile required documentation.
• Respond to client and intermediary queries professionally and within the Service Level Agreement.
• Take ownership of complaints and resolve them promptly and effectively.
• Provide clients with relevant information and documentation in line with policy guidelines.
• Capture and update client data in the relevant systems.
• Complete all administrative and reporting tasks within agreed deadlines.
• Adhere to legislative and compliance requirements throughout the service process.
• Identify and report process or system issues and suggest improvements.
• Escalate client queries to the appropriate department or stakeholder when necessary.
• Build and maintain relationships with clients and internal/external stakeholders.
• Deliver on service level agreements and manage client expectations.
• Recommend improvements to enhance client service and fairness.
• Collaborate with team members to support effective teamwork.
• Contribute to a culture of rewarding relationships, feedback, and exceptional client service.

Requirements

• Matric or equivalent qualification.
• Minimum 2 years of experience in employee benefits.
• Knowledge of Section 37C of the Pension Funds Act and related regulatory framework.
• Experience preparing documents and presenting to trustees is an advantage.

Competencies

• Planning and organising
• Accountability
• Customer orientation
• Attention to detail
• Good communication skills
• Teamwork

How to Apply

To apply for this position, please visit the following link:

Apply for Client Service Administrator