Milpark Education (Pty) Ltd: Academic Assistant

at Milpark Education (Pty) Ltd (view profile)
Location Cape Town, South Africa
Date Posted March 6, 2021
Category Education & Training
Job Type Full-time


Company Milpark Education (Pty) Ltd Reference # AA_CA050321 Published 05/03/2021 Contract Type Permanent Salary Market Related Location Cape Town, Western Cape, South Africa Introduction
Milpark and CA Connect have joined forces and are developing ground-breaking online solutions in SAICA-accredited accounting (CA) education.

Our online SAICA-accredited CTA and Bridging course combine the best aspects of supported and guided contact education, together with the flexibility and access of distance and online education.

Milpark Education is a tertiary institution unlike any other and is focused on new ways of learning and challenging convention. Our offerings range from undergraduate and postgraduate qualifications, to continuing education and corporate training. Our MBA programme has consistently ranked #1 Private MBA in South Africa. Our flexible learning platforms have provided students with an alternative to traditional universities by creating a quality education structure that is flexible yet disciplined.

Department/ School
CA Connect has offered SAICA-accredited accounting programmes since 2010.
In 2018, CA Connect merged with Milpark Education and now constitutes Milpark’s Department of Professional Accounting (details at
In 2019, this led to the launch the first online SAICA-accredited CTA and Bridging programme in South Africa.
We believe that the best way to achieve academic success is through teaching that is based on relationships of genuine care.

Job Functions Academic,Administration Industries Academic Specification
The Position
The role of the Academic Assistant will be to assist Programme Managers and lecturers with all tasks involved in running the department and its programmes.

Responsibilities include:
General Administration
•Load all contractor information on the system
•Update of all contractor documentation
•Manage the claims process for the department (check, capture, get sign-off, hand in)
•Assist with contracting/briefing of part-time academics
•Organise logistics for training sessions with part-time academics
•Arrange travel requirements for part-time and full-time staff
Assist with programme management functions
•Assist with the student admission process where necessary
•Assist with the student registration process where necessary
•Capture external student exemption decisions on the system and communicate to students
•Assist with internal module exemptions where necessary
Assist with programme oversight functions
•Assist with the implementation of admission and selection policies for the assigned programmes (ensuring all entry criteria met and approval of selection and admissions)
•Assist with the implementation of the at risk management process on selected programmes
•Assist with preparation of documentation required for programme oversight
Customer Service
•Address student and client administrative queries
•Ensure the student profiles are kept up to date with all contact intervention information and/or academic information
•Deal with student / facilitator / part-time academic / client queries (email, telephonic and online system) as and when necessary
•Build good relationships with internal departments, part-time academics, clients and students.
•Maintain professional relationships will all Milpark management and staff
•Deal with student/client/facilitator queries and take full responsibility for resolving the queries
•Ensure that student complaints/concerns are channeled to the correct department and solved to the student’s satisfaction
•Build good relationships and liaise with internal departments, part-time academics and corporate clients of Milpark
Academic support
•Manage and maintain the general framework of myMilpark for allocated qualification(s). Provide general student support on myMilpark.
•Assist with the administration of the At Risk process
•Request; gather and action the contractor feedback documentation
•Co-ordinate the ordering and delivery of assessments/support material from printers to logistics department
•Planning and tracking of the assessment and programme-related processes
•Arrange the marking sessions and liaise with the relevant contractors
•Action and follow-up on configuration and assessment-related matters
Special Projects
•Assist in administrative tasks, planning, organizing and control in the delivery of special projects as determined by management.

Education & Experience Requirements
•Matric, Grade 12, or the equivalent
•2 or more years of experience in administration or other key aspects of higher education

Desired Behavioural Competencies
•Excellent oral and written communication skills
•Proven record of ability to manage time and to work to strict deadlines in a fast moving and pressurised environment
•Ability to give high attention to detail
•Ability to work in a team
•Excellent interpersonal skills
•Passion for education and for students
•Good analytical skills

Job Closing Date 15/03/2021