Manager: IT Business Relations x2 Jobs

Job Purpose

To create tactical strategies and delivery plans for the Business Relations practice area. This involves managing the analysis of business functions, processes, and information needs of customers. The goal is to ensure integration and successful implementation of Business Relations objectives.

Education and Experience

Minimum Qualification and Experience Required

• Bachelor’s Degree or Advanced Diploma (NQF 7) in Taxation, Commerce, Business, or ICT/IT, with 8–10 years’ experience in a business technology or operations environment, including 3–4 years at junior management level.

Alternative

• Senior Certificate (NQF 4) with at least 15 years’ experience in Business Systems or Operational Environment, including 3–4 years at junior management level.

Job Outputs

Process

• Build knowledge of each client’s business, systems, and goals to align technology solutions with business strategies.
• Communicate with clients to identify needs and evaluate technical solutions.
• Work with teams to develop products and services that help clients achieve their objectives.
• Improve service and relationships with customers, and monitor their effectiveness.
• Define requirements to improve processes and systems, and create specifications for information systems.
• Ensure service level management is documented and audited regularly for effectiveness, efficiency, and compliance.
• Involve customers in improving the products and services provided to them.
• Identify options for new or improved business processes and recommend them to senior management.
• Select tools to monitor, analyze, and report on performance against service level agreements (SLAs).
• Maintain customer satisfaction through regular checks or after key deliveries.
• Manage exceptions, delays, and priorities, and add activities where needed.
• Drive continual improvement in services and take remedial actions as necessary.
• Bridge the gap between business areas and information systems to maximize ICT investment value and ensure return on investment (ROI).
• Partner with service providers and user management to review and update SLAs.
• Identify interconnected problems, assess impacts, and develop the best solutions.
• Advise on application strategies, policies, standards, and tools for business analysis.
• Provide technical direction for client engagement from definition to implementation.
• Work with user management on requirements, feasibility studies, models, development, and solutions.
• Drive tactical implementation for business unit excellence and performance improvement.
• Direct, control, and optimize resources to meet objectives and productivity goals.
• Develop and implement practices aligned with operational policies and procedures.
• Implement tactical strategies through operational activities to achieve targets.
• Plan work outputs, coordinate activities, and set priorities and standards.
• Report on performance and progress, and adjust plans as needed.
• Recommend changes to processes, systems, policies, and procedures, and implement innovations.
• Communicate policy changes, progress, and success factors to stakeholders.
• Use business reports to measure success and adjust tactical objectives.

Governance

• Implement governance, risk, and compliance policies to manage exposure in the practice area.
• Manage or advise on applying policies in specific functional areas.

People

• Develop people capacity plans aligned with delivery targets, on budget, and in partnership with specialized areas.
• Improve organizational efficiency by addressing development needs and providing tools for staff.
• Translate performance expectations into metrics and goals to deliver services, solve problems, and achieve objectives.

Finance

• Create budgets aligned with tactical plans, monitor actual vs. planned spending, and report on cost efficiency.
• Implement financial controls, manage costs, and ensure corporate governance.

Client

• Build strong relationships and implement service level agreements with internal and external stakeholders.
• Develop practices that promote service excellence and encourage exceptional client service.
• Manage a culture of service excellence that fosters rewarding relationships and feedback opportunities.

Behavioral Competencies

• Accountability
• Fairness and Transparency
• Honesty and Integrity
• Problem Solving and Analysis
• Respect
• Trust

Leadership Competencies

• Ability to translate strategy into execution
• Concern for Impact of own behavior on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical Competencies

• Business Acumen
• Business IT Systems
• Change Management
• Decisiveness
• Effective Business Communication

Deadline: 4th February 2026