Manager: ICT Service Desk and End User Support Jobs

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  • Full Time
  • Pretoria, South Africa

South African Bureau of Standards (SABS)

Manager: ICT Service Desk & End User Support

Company Overview

The South African Bureau of Standards (SABS) is a statutory body established under the Standards Act of 1945 and now operates under the Standards Act of 2008. As the national institution for standardization and quality assurance, SABS supports economic growth through innovative solutions and regulatory excellence.

Key Details

  • Job Type: Full Time
  • Qualifications: Bachelor’s/Higher National Certificate in IT, Computer Science, or related field
  • Experience: 10+ years in ICT with 3+ years managerial experience
  • Location: Pretoria, Gauteng
  • Field: Information Technology

Purpose

Lead the development, implementation, and management of ICT Service Desk and End Rights Support functions to align with organizational objectives and operational needs.

Minimum Requirements

Qualifications

  • NQF Level 7 qualification in IT/Computer Science
  • ITIL Foundation Certification (mandatory)
  • MCSE/CCNA certifications (advantageous)

Experience

  • Proven track record managing ICT service desks
  • Experience in technical desktop/laptop support environments
  • Knowledge of IT asset management systems

Key Responsibilities

Operational Leadership

  • Develop strategies for IT service delivery aligned with business goals
  • Monitor service desk performance metrics and SLAs
  • Implement continuous improvement initiatives

Technical Management

  • Oversee hardware/software support for 1,000+ endpoints
  • Implement self-service knowledge base and customer portal
  • Manage incident resolution processes and escalation protocols

Compliance & Risk

  • Ensure adherence to IT governance frameworks
  • Maintain audit-ready documentation
  • Update systems per regulatory changes

Team Leadership

  • Manage 10+ technical support staff
  • Conduct performance reviews and skills development
  • Promote collaboration across departments

Budget Management

  • Control R5M+ annual IT support budget
  • Optimize resource allocation

Application Process

Submit applications through the SABS recruitment portal by 4 September 2025.

Note: SABS does not charge fees during recruitment. Report suspicious requests.

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