Manager General Merchandise Jobs

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  • Full Time
  • Cape Town, South Africa

Pick n Pay Stores Limited

Manager General Merchandise

Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector across the African continent. Pick n Pay is the quintessential family store focused on the customer. Since 1967, when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to encompass stores nationwide.

  • Job Type: Full Time
  • Qualification: Matric
  • Experience: 4 – 5 years
  • Location: Western Cape
  • Job Field: Sales / Marketing / Retail / Business Development

Requirements

  • Manages resources to ensure compliance with standards, regulations, and set plans to achieve targets and deadlines.
  • Grade 12
  • 4 – 5 years of experience in retail
  • 2 years in General Merchandise
  • 1 year of leadership or supervisory experience

Competencies

  • Communication
  • Controls quality and standards
  • Customer orientation and passion for customers
  • Delegation
  • Team orientation

Merchandise Management

  • Ensures hygiene, housekeeping, and safe work standards are maintained
  • Monitors adherence to merchandise and display standards
  • Conducts regular quality checks on merchandise
  • Checks that product prices are correct
  • Optimizes stock levels
  • Ensures safe handling and disposal of hazardous chemicals
  • Identifies possible hazards in the workplace
  • Manages inventory
  • Monitors quality checks on merchandise
  • Checks and advises on merchandising safety and hygiene standards
  • Monitors competitor developments and customer profiles
  • Develops and builds supplier relationships
  • Analyzes category performance

Finance

  • Monitors departmental gross margins and turnover, and identifies deviations
  • Conducts bi-annual stock takes

People Management and Development

  • Evaluates the performance of subordinates against agreed objectives and standards
  • Monitors, assists, and advises on staff performance
  • Supervises staff
  • Provides input into scheduling requirements for the department

Operations and Maintenance

  • Ensures all equipment is maintained in effective working order
  • Ensures equipment is operated according to laid-down standards
  • Ensures checks are carried out on faulty equipment before calling out relevant contractors
  • Ensures back-ups are well maintained

Shrinkage and Security

  • Ensures adherence to security procedures
  • Implements shrinkage control measures
  • Monitors all areas of possible loss due to theft, freebagging, fraud, and/or carelessness
  • Opens and locks the store
  • Attends to alarm call-outs
  • Ensures cash office procedures and security checks are followed

Administration

  • Completes all relevant administration documentation
  • Monitors and checks accuracy of LAN listing with reference to incorrect barcodes and discontinued lines
  • Monitors and checks that price changes are actioned daily
  • Analyzes stock reports
  • Confirms daily rosters and follows up on deliveries
  • Utilizes daily stock reports
  • Monitors daily and weekly turnover

Customer Service Management

  • Provides customers with information on store layout, product availability, and customer services
  • Listens to, confirms, and responds to customer requests for products and services
  • Deals with customers who wish to return, exchange, or repair goods previously purchased
  • Performs front-line duty
  • Handles customer complaints

Sales Promotions

  • Plans and implements sales promotions
  • Plans and implements the execution of in-store promotions
  • Monitors the implementation of promotional activities in store
  • Evaluates the success of promotional activities in-store

Closing Date: 13 January 2026

Method of Application

Interested and qualified candidates should apply through Pick n Pay’s official careers portal.

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