Manager: Business Development and Customer Experience Jobs

Duties

• Develop and maintain an ICT audit methodology.
• Develop comprehensive IT audit engagement plans that align with the organization’s goals and risks.
• Identify and evaluate risks associated with information systems and technology assets.
• Conduct audits of information systems, including the evaluation and appraisal of IT governance, risk management, and controls.
• Support ICT management in ensuring that the organization’s information systems comply with relevant laws, regulations, and industry standards.
• Develop and maintain an audit findings register for all ICT audit reports (internal and external).
• Provide ad hoc ICT audit consulting and advisory services.

Requirements

• Formal Qualifications: Relevant NQF level 7 qualification in Business Administration, Economics, Marketing, Sales, Customer Relationship Management, or a related field.
• Job Related Work Experience: Minimum 5 years’ experience in a Customer Services environment, Business Development, Sales environment, or a related field. Experience in partnerships. Experience in opportunity identification and pipeline development.
• Job Related Knowledge: Knowledge and understanding of all relevant legislation and regulations that govern the public service, including PFMA and Treasury Regulations, the Public Service Act, Property Valuations Act, Labour Relations Act. Performance monitoring, evaluation, and reporting frameworks, systems, and processes. The ability to highlight key insights within a complex set of qualitative and quantitative data targets and strategy for outputs. Knowledge of the Protection of Personal Information Act (POPIA). Knowledge of sales and market penetration techniques. Advantageous: At least 2-3 years of people and team development experience. High-paced customer/sales environment experience. Experience using customer journey mapping tools and Customer Feedback and Survey tools. Familiar with popular Customer Relationship Management (CRM) software.