Lead Assistant Manager-Training-Capability Development (Leadership and Development) Jobs

About the Job

This role focuses on providing expertise in the insurance domain, developing and delivering domain-related learning programs. The position involves leading teams, working with leadership, conducting needs analysis, and creating capability development plans to meet business and client needs. You will facilitate training sessions on relevant domain topics and lead research to create content for new capabilities. The role also includes responding to requests for proposals (RFPs) or information (RFIs) and presenting domain capabilities to internal and external stakeholders. An understanding of digital trends in insurance and how to leverage them for skill development is essential.

Key Responsibilities

Lead Initiatives for Developing Domain Capabilities

• Work with leadership to identify domain and digital capability needs, build support, and engage stakeholders to develop the right skills for the business area.
• Manage change programs to embed domain capabilities, addressing specific needs for different audience groups.
• Find and implement tools, systems, and resources for ongoing domain capability development.
• Plan and roll out capability development programs, including curricula, certifications, and schedules; create new learning materials focused on domain skills.
• Gather learning resources from online and offline sources; create structured learning paths and track progress.
• Promote thought leadership in domain and digital areas through research, articles, case studies, industry events, and sessions led by EXL leaders.
• Assess gaps between current and desired knowledge levels; design scalable, customized training programs that give EXL a competitive advantage.
• Conduct training needs analysis; research, design, and develop content such as module outlines, presentations, trainer guides, participant materials, and other resources.
• Create engaging training aids like activities, role plays, and case studies to make sessions interactive.
• Maintain content quality according to set standards.
• Select the best methods for delivering training.
• Train and certify trainers on modules.
• Manage training materials with regular reviews and updates.
• Handle end-to-end training programs, including reporting, dashboards, and assessments.
• Deliver pre-process domain trainings across business areas and create customized content for new opportunities and regions.
• Represent domain capabilities to external and internal stakeholders.
• Collect and report data on time to business units and other stakeholders as required.

Skills Required

Technical Skills

• Good knowledge of MS Office tools like PowerPoint, Word, and Excel.
• Basic internet and email skills.
• Working knowledge of relevant tools for the role.

Process-Specific Skills

• Strong training and presentation skills.
• Content design and development.
• Deep knowledge of the insurance domain.
• Ability to explain complex information simply.
• Quick understanding and comprehension.
• Focus on prioritizing customer needs.
• Strong customer service orientation.
• Skill in assessing learning needs, customizing solutions, and delivering them.

Soft Skills (Desired)

• Strong verbal and written communication.
• Ability to conduct in-depth research and write articles.
• Flexibility and ability to work under pressure.
• Self-disciplined and results-oriented.
• Good at gathering data and paying attention to details.

Soft Skills (Minimum)

• Ability to multitask.
• Logical approach to problem-solving.
• Good interpersonal skills.
• Effective feedback skills.
• Customer service focus.
• Active listening.
• Coaching and mentoring abilities.
• Presentation and facilitation skills.

Desired Skills and Experience

• Excellent communication skills.