Knowledge Management Practitioner Jobs

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  • Full Time
  • Cape Town, South Africa

The South African Revenue Service (SARS)

The South African Revenue Service (SARS) is the nation’s tax collecting authority. Established under the South African Revenue Service Act 34 of 1997 as an autonomous agency, we administer the South African tax system and customs service. Our main functions include collecting and administering all national taxes, duties, and levies.

Knowledge Management Practitioner

  • Job Type: Full Time
  • Qualification: Bachelor’s degree, Higher National Certificate, or Matric
  • Experience: 5 – 10 years
  • Location: South Africa
  • Job Field: ICT / Computer

Job Purpose

To offer expert advice and support in creating operational plans and service delivery processes. This role involves designing, developing, and implementing knowledge management initiatives, processes, and infrastructure to meet business objectives and improve service delivery.

Education and Experience

Minimum Qualification and Experience Required

  • Bachelor’s degree or Advanced Diploma (NQF 7) in Information and/or Knowledge Management, plus 5-7 years of experience in an information, knowledge, or records environment. At least 2-3 years should be at a technically skilled practitioner level.

Alternative Qualification

  • Senior Certificate (NQF 4) plus 10 years of experience in an information, knowledge, or records environment. At least 2-3 years should be at a technically skilled practitioner level.

Job Outputs

Process

  • Interpret and apply procedures to achieve objectives efficiently.
  • Identify reliable information sources, gather and process data, and provide responses that meet deadlines and quality standards.
  • Conduct research to introduce new ideas and solutions that add value to your area of expertise.
  • Present information clearly with helpful commentary.
  • Stay updated in your field to offer strong support and advice.
  • Use market insights and reports to measure success and adjust strategies.
  • Gather data to track progress, support reporting, and identify improvements.
  • Apply knowledge of methods, systems, and procedures to spot trends and risks.
  • Communicate judgments and work outputs effectively.
  • Follow policies, practices, standards, procedures, and legislation accurately.
  • Diagnose problems and propose solutions based on experience.
  • Lead process changes, implement them, and guide others through updates.
  • Plan improvements and initiatives to support operational goals.
  • Provide input on opportunities to optimize processes, products, and risks.

Governance

  • Implement governance processes, systems, and legislation in your area.
  • Contribute to developing governance, compliance, integrity, and ethics processes.

People

  • Share knowledge to build organizational capabilities.
  • Maintain positive relationships with team members to meet objectives.
  • Integrate new knowledge from learning opportunities into your work.

Finance

  • Follow policies to ensure cost-effectiveness and reduce expenses.

Client

  • Develop feedback processes for clients and adjust services as needed.
  • Promote a culture of service excellence and positive relationships.
  • Offer specialist advice and services to internal and external stakeholders.
  • Contribute to the organization’s knowledge management community.

Behavioural Competencies

  • Accountability
  • Analytical Thinking
  • Attention to Detail
  • Commitment to Continuous Learning
  • Commitment to Higher Purpose
  • Conceptual Ability
  • Expertise in Context
  • Fairness and Transparency
  • Honesty and Integrity
  • Information Seeking
  • Organisational Awareness
  • Problem Solving and Analysis
  • Respect
  • Trust

Technical Competencies

  • Business Intelligence
  • Data Collection and Analysis
  • Data Integrity
  • Data Management
  • Efficiency Improvement
  • Functional Policies and Procedures
  • Governance, Ethics and Values
  • Information Management
  • Reporting
  • Knowledge Management
  • System Thinking

Method of Application

Interested and qualified candidates should apply through the official SARS career portal.

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