Job Opportunity: Station Assistant – Sales and Customer Care at City of Johannesburg

Company: City of Johannesburg Metropolitan Municipality
Location: Johannesburg, Gauteng
Job Type: Full Time
Qualification: First School Leaving Certificate
Experience: 1 – 2 years
Job Field: Customer Care, Sales / Marketing / Retail / Business Development

Minimum Requirements

• Grade 10 (NQF level 2).
• 1 – 2 years of relevant experience in cash handling and customer care.
• Preference will be given to City of Johannesburg residents; proof of residence will be required upon application.
• Experience in a high-pressure public service environment is an added advantage.

Primary Function

The Station Assistant will execute sales, customer care, and stakeholder relations, along with other station-related responsibilities, to ensure the effective and efficient rendering of professional Rea Vaya services that exceed customer expectations.

Key Performance Areas

• Execute pre-shift station inspection processes to ensure smooth station operations.
• Perform pre-shift cash float and stock reconciliation.
• Execute card sales and trip top-up processes in compliance with applicable policies and standard operating procedures.
• Carry out sales-related banking processes according to applicable policies and standard operating procedures.
• Perform customer care-related processes and procedures.
• Foster effective stakeholder relations and communication in line with applicable policies and standard operating procedures.
• Monitor and control the use of allocated resources and assets in accordance with applicable policies and standard operating procedures.
• Engage in activities related to inventory and financial management and control per applicable policies and standard operating procedures.
• Conduct station operations related to administrative and reporting activities.

Leading Competencies

• Good communication skills.
• Basic to intermediate numeracy skills.
• Strong interpersonal and customer service skills.
• Basic First Aid certification.
• Ability to address customer queries without needing to leave the customer’s side for better service.