Internship: Customer Care Agent

About the Role

The City of Johannesburg (CoJ) Transport Department is offering an internship for a period not exceeding 18 months. The role is based in the Marketing and Communication Branch and focuses on delivering high‑quality customer service.

Location

75 Helen Joseph Street, Old Mutual Building, Johannesburg, Gauteng

Remuneration

R10 109,86 per month (basic salary, no benefits) for candidates who have completed a qualification with a minimum of 360 credits.

Minimum Requirements

• Grade 12 (NQF level 4) plus a Diploma in Marketing, Business Management, Business Administration, or an NQF level 6 qualification.
• No prior experience required.
• Only residents of the City of Johannesburg will be considered.

Primary Function

Provide efficient and professional customer service that meets customer expectations, resolves issues on first contact, and maintains consistent quality in service delivery.

Key Learning Areas

• Deliver accurate information about CoJ products and services.
• Maintain records of customer interactions.
• Resolve queries and complaints following standard operating procedures.
• Build and strengthen customer relationships to enhance loyalty.
• Manage stakeholder relations in line with policies and procedures.
• Report customer care activities accurately and on time.

Leading Competencies

• Customer service orientation
• Listening skills
• Computer literacy – Microsoft Office (Word, Excel, PowerPoint)
• Complaint and resolution skills
• Coordination and organisational skills
• Verbal, listening and written communication skills

Core Learning Competencies

• Knowledge of complaint and resolution methodologies, processes, procedures and systems.
• Understanding of the local government environment.
• Records administration knowledge.
• Attention to detail.
• Initiative and proactiveness.

Student Internship Circular

Student Internship Circular 005/2026 – City of Johannesburg

Publication Date: Monday, 16 February 2026 – Internship opportunity for all qualifying students in the Johannesburg community.

Application Details

Closing Date: Friday, 27 February 2026

Enquiries only: Contact Person – Rutana De Klerk, Tel: (011) 022 8656

Only online applications will be considered. Please apply using the link below.

Apply Online

Apply for the internship here

Applicants are informed that if no notification of appointment or response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application, you consent to the use of your personal information for recruitment purposes. Only shortlisted applicants will be contacted.