Installation Support Administrator

Company: Tracker Connect

Location: Durban, KwaZulu-Natal

Contract: Permanent

Remuneration: Market Related

EE Position: Yes

Application Deadline: Open until filled

About the Role

Tracker Connect is looking for an Installation Support Administrator to join our Customer Service Department in Durban. The role involves handling customer queries, managing service requests, and supporting our technical teams. You will work in a fast‑paced environment and help maintain high service standards.

Key Responsibilities

• Handle telephone and email requests from the Scheduling department, ensuring service levels are met.
• Take ownership of escalated queries and coordinate with relevant parties to resolve them quickly.
• Assist with data integrity campaigns, customer experience calls, and other administrative tasks.
• Book new fitments, onsite inspections, and service requests for business and consumer clients.
• Schedule jobs with Fitment Centres and support Tracker and Fitment Centre technicians.
• Build and maintain relationships with partners and internal teams.
• Complete daily and weekly reporting on service requests and new fitments.
• Meet or exceed performance targets and maintain customer service standards under pressure.

Minimum Requirements

• Matric qualification with at least 1 year of contact centre experience.
• Computer literate with excellent typing and data entry skills.
• Strong communication skills and a professional telephone manner.
• Analytical thinking and the ability to work under pressure.
• Self‑discipline and good time‑management skills.
• Ability to work independently or as part of a team.
• Bilingual in English and Afrikaans is an advantage.

Benefits

• Medical Aid
• Provident Fund

How to Apply

To apply for this position, please visit the Tracker Careers portal:

Apply for the Installation Support Administrator role