at Front Of House Manager
Location Durban, South Africa
Date Posted September 10, 2019
Category Hospitality
Job Type Full-time


Kendrick Recruitment is seeking for hotel workers for this 5* Country House in KZN Midlands

Outline of Position Reporting to

 Front Of House Manager


 Up to R 6500.00

 Experience pending LIVE IN position  If not on own medical, after 3 months of employment Primary Care from Discovery Heatlth is applied at no cost.

Accommodation  Provided for Individual only at Oakleigh Farm (900m from Hotel) – make up of a lounge with kitchenette, bedroom and bathroom en suite.

 Deductions are made for Housekeeping – R400.00 per month for a maid to clean the flat once a week and for all laundry to be done.

 Electricity is deducted based on usage.  15 km’s from Howick (Pick ‘n Pay, Clicks, Woolworths Foods, Hospital) and 40 km’s from Pietermaritzburg.

Uniforms  Uniforms provided for summer and winter. Staff to provide own stockings, shoes and belts as per requirements.

Working Week

 6 days off every 4 weeks / taken each week not accumulated  18 days annual leave per annum Computer Literacy  Word, Excel and Opera required.  Microsoft Office required.

Staff Compliment

Approx. 65 Staff across the board

Description of Areas

Hotel 36 Bedrooms, Laundry, Spa, 2 Restaurants (70 seater Bistro and 50 seater Fine Dining), Conservatory 40 seater, Chapel, Conference Venue (150 seater), Public Toilets (4 sets), Lounges (5), Bars (2), Cellar, Offices and Lodge on the River Oakleigh Farmhouse 12 sleeper self catering farmhouse – 5 bedrooms, 3 bathrooms – fully furnished

Overview of Job

The Receptionist will be required to address and control the Reception in conjunction with the Team to assist, guide and sell to all Guests and Visitors, whilst keeping to standards and expectations of the Company at all times.

Specific Job Description

The receptionist will conduct admin duties, handle currency and floats, maintain a booking system, assist Guests with all needs, requests and help sell the property as a sales agent. The Receptionist maintain the Receptionist desk in good order, answer telephones and provide accurate information to the Hotel and Guests alike at all times. The Receptionist will take on the role of the 1st person our Guests will see to the last person the Guest will see.

Knowledge, Skills and Abilities:

 Basic Receptionist position in a 4 or 5 Star environment of at least 1 year  Professional attitude  Basic accounting skills for Guest bills  Opera property management system skills is a utmost requirement  Good customer service skills  Good Communication Skills, verbal and telephonic  Physically very fit  Ability to work with multi-cultural team  Able to work shifts  Able to maintain booking systems  Attention to detail is of the utmost importance  Able to work in a pressurised environment  Able to multi task across the board  Able to be part of a Team and offer support