General Manager – Operations – Corporate Travel Jobs

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  • Full Time
  • Cape Town, South Africa

WNS Global Services

General Manager – Operations – Corporate Travel

WNS Global Services SA (Pty) Ltd is an industry leader with a strong reputation. We partner with top global companies to provide excellent Business Process Outsourcing (BPO) services. We have earned many awards for delivering high-quality services to major local and international clients.

  • Job Type: Full Time
  • Qualification: Bachelors
  • Experience: 5 years
  • Location: Western Cape
  • City: Cape Town
  • Job Field: Travels & Tours

Job Description

Operational Management:

  • Oversee daily operations to ensure processes and services are efficient and meet client needs.
  • Track performance metrics and apply strategies to boost productivity, quality, and client satisfaction.
  • Make sure teams follow policies, procedures, and service level agreements (SLAs).

Team Leadership and Development:

  • Lead, guide, and develop operations leaders and staff to create a positive work environment.
  • Hold regular performance reviews for senior leaders, give feedback, and plan team growth.

Client Relationship Management:

  • Act as the main contact for clients, handling issues quickly and professionally.
  • Build strong relationships with clients to ensure satisfaction and long-term partnerships.
  • Communicate regularly with clients about performance updates and improvements.

Strategic Planning and Execution:

  • Create and carry out operational strategies to meet business goals and improve continuously.
  • Work with executive management to set goals and make action plans.
  • Find ways to optimize processes and reduce costs.

Compliance and Risk Management:

  • Ensure all operations follow regulations and company policies.
  • Spot and reduce operational risks to protect the company and clients.
  • Perform regular audits and take corrective steps when needed.

Reporting and Analytics:

  • Prepare reports on operational performance, client satisfaction, and finances.
  • Use data and analytics to spot trends, make decisions, and drive improvements.

Qualifications

  • Graduate degree preferred

Additional Information

  • At least 5 years in a senior managerial role, such as Head of Operations or similar executive position
  • Strong leadership, communication, and interpersonal skills
  • Excellent problem-solving and decision-making abilities
  • Attention to detail
  • Ability to work with senior stakeholders
  • Experience in Corporate Travel Accounts is essential
  • Experience with GDS systems is essential
  • Knowledge of the travel domain is required
  • Exposure to the Airline Market is needed

Method of Application

Interested and qualified candidates should apply through WNS Global Services’ career portal.

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