Gaming Technical & Amp; Floor Assistant (GTFA) X 1 (Port Edward) Jobs

Main Purpose of the Job

You will be the frontline contact for customers, providing excellent service on the slots floor. You will also help with servicing and cleaning gaming machine components according to company standards and gaming rules.

Education, Experience, and Skills Required

• Grade 12 with Natural Science and Mathematics, or
• N3 in Electrical/Electronic, and
• Meet the requirements for a gaming license.

Work Conditions and Special Requirements

• Work shifts to meet business needs.
• Physically fit to stand for long periods.
• Able to move machines and use job-related tools.
• Work in a smoking environment.

Job Complexity

Know How

• Knowledge involves applying work procedures and processes.
• Planning is short-term, daily or weekly, within regular cycles.
• Manage time and resources to meet goals on time.

Decision Making

• Understand customer needs based on available services and limits.
• Make decisions within defined procedures and authority.
• Consider facts, options, and outcomes before deciding.
• Work independently to solve customer issues.

Accountability

• Own customer requests and needs.
• Follow policies, procedures, rules, and controls.
• Interpret customer needs for available services and processes.
• Refer issues outside your scope to the team leader or manager.

Core and Personal Behavioral Competencies

• Analyzing
• Applying technical expertise and technology
• Relating (connecting, valuing diversity, interacting)
• Maintaining focus
• Collecting information (listening, asking questions)
• Dealing with customers
• Following instructions
• Emotional maturity
• Preferred Personality Traits: Confident team player who is presentable, positive, service-oriented, energetic, passionate, friendly, and able to create an entertaining environment for guests.

Technical and Proficiency Competencies

• Gaming component knowledge
• Gaming component servicing and repairs
• System auditing and investigations
• English verbal communication skills
• Proficient computer skills
• Numerical skills (calculations with large numbers)
• Slots products: machine card transactions, smart card adjustments, payouts
• Loyalty program product knowledge
• Use of slots equipment: machine types, manufacturer, denomination, payable, functionality, diagnostic functions
• Compliance procedures and regulations
• Basic responsible gambling principles
• Communicate, coordinate, and interact with others to ensure great customer experiences

Key Performance Areas

Maintaining Gaming Machines

• Clean, service, replace, and test minor components of EGMs, gaming kiosks, displays, card readers, keypads, iView screens, note acceptors, EGM bases, gaming table equipment, signage, cashiering equipment, marketing, and promotional equipment (see work deliverable task register).
• Record all job cards.
• Move and place EGMs.
• Clean up after moves.
• Ensure responsible gambling program information is displayed.

Slots Floor Transactions

• Verify jackpot payouts.
• Complete and validate documentation.
• Identify, report, and resolve faults/tilts on machines.
• Identify and resolve transactional errors.
• Log faults with technical departments.
• Report defects in the gaming floor’s appearance and function.
• Escalate issues to technical, surveillance, security, or management teams.
• Resolve minor disputes and escalate as needed.

Gaming Technical Standards

• Clean up after moves.
• Keep workshop tidy and safe.
• Clean, store, and secure equipment.

Customer Engagement

• Connect with guests by welcoming them warmly, smiling, acknowledging arrivals and departures, and showing respect.
• Interact with guests and provide professional service and solutions.
• Identify customers and understand their preferences.
• Educate customers on facilities, products, and promotions.
• Handle complaints, requests, or suggestions, escalating if necessary.

Method of Application

Interested and qualified candidates should apply through the company’s official channels.