Frontshop Assistant – Okavango Jobs

Job Summary

The Dis-Chem Okavango store is looking for a Frontshop Assistant. In this role, you will maintain high merchandising standards and provide excellent customer service at the point of sale. You will follow Dis-Chem’s policies and procedures to ensure a smooth shopping experience.

Minimum Requirements

Essential:

• Grade 12 / Matric or Senior Certificate
• 0-6 months of retail work experience

Advantageous:

• 1 year of work experience in retail
• Certification in Retail Business Management

Key Responsibilities

• Keep shelves fully stocked with products at all times and arrange them neatly.
• Check stock to ensure it has not expired.
• Restock merchandise as needed to support maximum sales.
• Follow up on out-of-stock items for customers promptly, using the customer service out-of-stock list.
• Store and pack delivered stock or items from the storeroom in the correct places.
• Verify that merchandise displays, labels, and prices are accurate; report any price issues to management.
• Keep the storeroom organized, neat, and tidy.
• Stay updated on new products to help customers effectively.
• Assist with restocking merchandise and supplies to boost sales.
• Help with back shopping when required.
• Handle all merchandise carefully to avoid losses.
• Process all purchases: receive, verify, and handle payments including cash, cards, vouchers, coupons, and other accepted methods.
• Exchange merchandise or accept returns only when authorized by the Frontshop Leader.
• Process loyalty cards, including those from partner programs.
• Place cash in the drop safe following standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader or Retail Store Assistant.
• Maintain accurate cash flow at all times.
• Rotate stock regularly and follow Dis-Chem’s stock control procedures.
• Report low stock, out-of-stock items, damaged stock, and expired stock to management.
• Assist with counting stock files and general stocktaking.
• Identify and report damaged or expired stock to management immediately.
• Help with loading and off-loading stock when needed.
• Flatten boxes after unpacking and take them to the designated area.
• Build professional relationships with customers by offering friendly, helpful, and courteous assistance and advice.
• Report customer compliments and complaints to management.
• Meet the customer turnover per hour rate as per company standards.
• Assist in training new and existing team members.
• Scan and ensure payment for all outgoing stock, items, or scripts.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) in the till drawer until placed in the drop safe.
• Report any bad or suspicious behavior from staff or customers to management.
• Maintain housekeeping to Dis-Chem’s standards.
• Follow Dis-Chem policies and standard operating procedures.
• Adhere to health and safety rules and regulations.
• Comply with the Dis-Chem uniform and personal appearance policy.

Competencies

Essential:

• Knowledge of retail operations and administration
• Ability to solve potential issues and know when to escalate them
• Basic math skills, including addition, subtraction, multiplication, and division
• Good verbal communication skills to share ideas and facts
• Respond to customer questions quickly and effectively
• Follow procedures and recognize when they are needed
• Take responsibility for work quality and timeliness with minimal supervision

Advantageous:

• Basic computer skills (Word, Excel, Outlook), numerical skills, and SAP experience

Special Conditions of Employment

• Ability to work retail hours
• South African citizen
• MIE, no criminal record, and clear credit rating
• Driver’s license and own reliable transport

Remuneration and Benefits

• Market-related salary
• Provident Fund
• Staff Account
• Medical Aid

Closing Date: 17 November 2025

Method of Application: Interested and qualified candidates should apply through the Dis-Chem Pharmacies careers portal.