Frontshop Assistant – Longships Mall, Plettenberg Bay Jobs

Job Description

The Dis-Chem Longships Mall store in Plettenberg Bay is seeking a Frontshop Assistant. In this role, you will maintain high merchandising standards and provide excellent customer service at the point of sale, following Dis-Chem’s policies and procedures.

Minimum Requirements (Essential):

• Grade 12 / Matric or Senior Certificate
• 0–6 months of retail work experience

Advantageous:

• 1 year of work experience in retail
• Certification in Retail Business Management

Key Responsibilities:

• Ensure shelves are fully stocked with products at all times and presented neatly.
• Check stock to avoid sell-by date issues.
• Restock merchandise as needed to boost sales.
• Handle out-of-stock customer queries promptly using the customer service list.
• Store and pack delivered stock correctly.
• Verify merchandise displays, labels, and pricing; report any discrepancies to management.
• Keep the storeroom organized and tidy.
• Stay updated on new products to assist customers effectively.
• Help with restocking merchandise and supplies to maximize sales.
• Assist with back shopping when required.
• Handle all merchandise carefully to prevent losses.
• Process customer purchases, including cash, cards, vouchers, coupons, and other payments.
• Exchange merchandise or accept returns when authorized by the Frontshop Leader.
• Process loyalty cards, including those from partner programs.
• Follow procedures for placing cash in the drop safe.
• Ensure all voids and price changes are approved and signed by a Frontshop Leader or Retail Store Assistant.
• Maintain accurate cash flow at all times.
• Rotate stock regularly and follow Dis-Chem stock control procedures.
• Report low stock, out-of-stock items, damaged stock, and expired stock to management.
• Assist with stock counts and general stocktaking.
• Identify and report damaged or expired stock immediately to management.
• Help with loading and off-loading stock when needed.
• Flatten boxes after unpacking and place them in the designated area.
• Build professional relationships with customers; offer friendly, helpful, and courteous assistance.
• Report customer compliments and complaints to management.
• Meet the company benchmark for customer turnover per hour.
• Assist in training new and existing team members.
• Ensure outgoing stock, items, or scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, voids, and incomplete dockets) in the till until placed in the drop safe.
• Report any bad or suspicious behavior from staff or customers to management.
• Maintain housekeeping to Dis-Chem standards.
• Follow all Dis-Chem policies and standard operating procedures.
• Adhere to health and safety rules and regulations.
• Comply with the Dis-Chem uniform and personal appearance policy.

Competencies (Essential):

• Knowledge of retail operations and administration.
• Ability to find solutions to issues and know when to escalate them appropriately.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Clear verbal communication of ideas and facts.
• Respond to customer questions promptly.
• Follow procedures and recognize their importance.
• Take responsibility for work quality and timeliness with minimal supervision.

Advantageous:

• Basic computer skills (Word, Excel, Outlook), numerical skills, and SAP experience.

Special Conditions of Employment:

• Ability to work retail hours.
• South African citizen.
• Clear MIE, no criminal record, and clean credit rating.
• Valid driver’s license and own reliable transport.

Remuneration and Benefits:

• Market-related salary.
• Provident Fund.
• Staff Account.
• Medical Aid.

Closing Date: 10 November 2025

Method of Application

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