Frontshop Assistant – Kathu Jobs

Job Description

Dis-Chem Kathu Village Mall Pharmacy is looking for a Frontshop Assistant. In this role, you will maintain high merchandising standards and provide excellent customer service at the point of sale, following Dis-Chem’s policies and procedures.

Essential Requirements:

• Grade 12 / Matric
• 0 – 6 months of retail work experience

Advantageous Requirements:

• 1 year of work experience in retail

Key Responsibilities:

• Restock merchandise as needed to support maximum sales.
• Store and pack delivered stock or stock from the storeroom in the correct locations right away.
• Keep shelf stock fresh by checking sell-by dates and following the first-in, first-out (FIFO) principle.
• Ensure full product ranges are always available on shelves.
• Rotate stock regularly and follow stock control procedures.
• Keep the storeroom organized, neat, and tidy.
• Report low stock, out-of-stock items, damaged stock, and expired stock to management.
• Assist with cycle counts and general stocktaking.
• Flatten boxes after unpacking and take them to the designated area for security check.
• Identify and report damaged or expired stock to management immediately.
• Follow merchandising policies and procedures.
• Adhere to operating standards, store layout, and merchandising guidelines.
• Keep front shop shelves and products neatly presented and visible.
• Ensure labels and pricing are accurate at all times.
• Report price discrepancies to management.
• Stay informed about new products and maintain current product knowledge.
• Manage restocking of merchandise and supplies to drive sales.
• Build, face, stock, and maintain merchandising displays according to procedures.
• Keep the store and displays clean and tidy, and manage your assigned stock in the storeroom and on the shop floor.
• Help with loading and unloading stock when required.
• Clearly mark items without barcodes.
• Be ready to assist with back shopping as needed.
• Handle all merchandise carefully to avoid losses.
• Offer friendly, helpful, and courteous assistance and advice to customers.
• Follow up on all out-of-stock customer queries.
• Resolve customer stock queries promptly.
• Wear the correct uniform and name badge at all times.
• Help train new and existing team members.
• Report any bad or suspicious behavior from staff or customers to management.
• Maintain housekeeping standards and keep your workstation clean and tidy.
• Follow company policies and standard operating procedures.
• Adhere to health and safety rules and regulations.
• Comply with the uniform and personal appearance policy.

Essential Competencies:

• Trustworthy and honest with strong client service skills.
• Good interpersonal relations, awareness, thoroughness, organization, sensitivity, and alignment with management.
• Cooperative and customer-oriented.
• Provide regular feedback to store manager and field service advisors.
• Strong interaction with management and customers.
• Effective time management, self-discipline, professional appearance, and leadership by example.
• Creative thinking, ethics, even temperament, initiative, personal credibility, results-oriented, accountable, detail-focused, committed to quality workmanship, quick learner, driven to achieve, integrity, insightful, energetic, quality-focused, and professional conduct.
• Target and deadline driven.
• Proficient in English: reading, writing, speaking, and understanding. Strong writing skills, oral communication, listening, and document use.

Advantageous Competencies:

• Knowledge of merchandising standards, FMCG industry, working with planograms, and category knowledge.
• Second additional language.

Special Conditions of Employment:

• Valid driver’s license or reliable transport.
• South African citizen or valid work permit.
• Clear credit and criminal records.

Remuneration and Benefits:

• Market-related salary.

Closing Date: 01 December 2025

Method of Application

Interested and qualified candidates should apply directly to Dis-Chem Pharmacies.

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