FNB Call Center Agents with Matric Wanted

at FNB Bank Limited
Location Johannesburg, South Africa
Date Posted February 27, 2020
Category Telecommunications
Job Type Full-time

Description

bout us

There is no about us detail available.

purpose

Telephonic communication with client base to provide accurate product information in line with standards protocols.

experience and qualifications

  • Grade 12.
  • 1 Year related experience.

additional requirements

  • 6 months contract role.
  • Must be able to start immediately.
  • Well Spoken.
  • Customer Service Experience. It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.

responsibilities

  • Drive significant growth and profitability in the context of cost management
  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
  • Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Ensure efficiency of service productivity and performance in Call Centre
  • Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
  • Report on required Call Centre activities and deliveries to improve business results
  • Manage own development to increase own competencies